IT Operations, Onboarding Coordinator

Job not on LinkedIn

🔥 12 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $30 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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BPCS, Comprehensive marketing solutions, ltd.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

Consulting • Marketing

BPCS, Comprehensive marketing solutions, ltd. is a marketing agency founded in 2015 by four friends and experienced advertising professionals. The company offers integrated marketing, business consulting, advertising, and marketing strategies. Positioned as a 'big little agency,' BPCS combines the resources of larger firms with the personal touch and commitment of smaller agencies, providing responsive and dedicated services to meet complex marketing challenges.

📋 Description

• Oversee end-to-end onboarding and administrative support for external vendors. • Manage vendor onboarding from initial intake and documentation through account provisioning, equipment delivery, and handoff to the appropriate technical team. • Administer Secure Admin Workstations (SAWs), including request coordination, setup, shipment tracking, returns, replacements, and ongoing lifecycle management. • Coordinate ordering, provisioning, shipping, and return of smartcards, card readers, security keys, and other required access devices. • Submit, monitor, and follow up on external workforce records, background screenings, required training, purchase orders, organizational identifiers, and system access requests. • Monitor and maintain vendor compliance records, including GOVID and SSPA status, and follow up on outstanding requirements and overdue attestations. • Provide basic technical support for SAW onboarding, computer setup, and access-related issues; escalate complex problems to support teams. • Manage onboarding and SAW work queues, status updates, aging requests, backlogs, dependencies, and escalations. • Coordinate account reinstatements, onboarding holds, expired screenings, and re-onboarding activities with HR and support teams. • Maintain and update onboarding procedures and documentation. • Coordinate with vendors, managers, engineering, procurement, mailrooms, and support organizations across U.S., EMEA, and APAC time zones. • Maintain accurate and confidential onboarding, screening, equipment, access, and compliance records. • Communicate outstanding actions, deadlines, and compliance gaps to vendors and internal stakeholders.

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations, Human Resources, Supply Chain, Information Systems, or a related field; equivalent relevant professional experience may be considered. • 3+ years of experience in IT administration, vendor onboarding, administrative operations, workforce coordination, procurement support, IT asset logistics, or a related function. • 3+ years of experience with computer or workstation administration, preferably involving Secure Admin Workstations (SAWs) or similar enterprise-managed devices. • Experience managing high-volume, multi-step workflows using ticketing systems, work-management platforms, or other tracking tools. • Demonstrated project coordination and workflow management skills, including prioritization, status tracking, follow-up, escalation, and backlog management. • Strong organizational, documentation, time-management, and stakeholder communication skills. • Ability to manage sensitive personnel information, background screening records, account details, and access-related documentation with discretion. • Strong attention to detail and the ability to manage multiple requests, competing priorities, and time-sensitive onboarding activities. • Ability to work independently in a remote environment and coordinate effectively with stakeholders across multiple time zones. • Clear written and verbal communication skills, with the ability to hold stakeholders accountable for outstanding actions and compliance requirements. • Preferred: Experience administering Secure Admin Workstations (SAWs), enterprise-managed computers, or other security-controlled endpoint environments. • Preferred: Familiarity with enterprise account provisioning, identity and access management, and secure device setup. • Preferred: Experience coordinating secure-device logistics, including smartcards, card readers, hardware security keys, equipment returns, and replacements. • Preferred: Knowledge of international shipping, customs documentation, and cross-border equipment logistics. • Preferred: Experience supporting compliance-driven onboarding, background screening, security training, recurring attestations, or workforce access reviews. • Preferred: Familiarity with vendor compliance tracking, including GOVID, SSPA, or comparable enterprise compliance processes. • Preferred: Experience coordinating with procurement, HR, engineering, IT support, mailrooms, external vendors, and other cross-functional stakeholders. • Preferred: Experience maintaining standard operating procedures (SOPs), onboarding documentation, process guides, and operational reports. • Preferred: Experience providing first-level technical troubleshooting for workstation setup, device configuration, and access-related issues.

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible Spending Account (FSA) • 401(k) retirement plan • Competitive paid time off • Parental leave • Professional growth and development opportunities