Patient Success Representative

Job not on LinkedIn

🕒 September 10

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 63 days.
• Jobs at this company usually fill in 29 days.
• Reposted once.

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Brightree

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2008-07

Healthcare • Consulting • Healthcare Insurance

Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

📋 Description

• Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care • Create and submit patient orders • Accurately complete account updates • Manage multiple systems simultaneously • Partner with internal teams to resolve patient and order-related issues • Meet established performance goals for productivity, quality, and service excellence • Handle 100+ calls daily, maintain an average talk time of four minutes, and meet sales-per-hour targets • Perform additional duties as assigned

🎯 Requirements

• High school diploma • At least 1 year of customer service and/or sales experience • Strong verbal and written communication skills • A customer-focused approach with the ability to build trust and rapport • Strong attention to detail and commitment to accurate data entry • Ability to adapt to changing priorities and troubleshoot issues effectively • Self-motivation and the ability to work independently in a remote environment • Ability to work a fixed full-time schedule and spend the majority of the day on the phone • HIPPA compliant work environment • Hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload • Ability to complete a brief internet speed test during the interview process • Spanish bilingual proficiency is a nice-to-have • Experience working in a high-volume call environment is a nice-to-have • Experience supporting customers in healthcare-related settings is a nice-to-have

🏖️ Benefits

• Additional pay differential for Spanish bilingual proficiency • Comprehensive medical, dental, and vision coverage • 401(k) with company match • Paid time off and company holidays • Career growth and development opportunities • Fully remote work environment within the U.S. • Two paid 15-minute breaks • The opportunity to make a meaningful difference in patients' lives through every interaction

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