Patient Success Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Brightree

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2008-07

Healthcare • Consulting • Healthcare Insurance

Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

📋 Description

• Handle a high volume of primarily outbound calls to ensure patients receive required healthcare supplies • Create and submit patient orders • Complete account updates accurately • Manage multiple systems simultaneously • Partner with internal teams to resolve patient and order-related issues • Meet performance goals for productivity, quality, and service excellence • Deliver exceptional customer service and support positive patient experiences • Perform additional duties as assigned

🎯 Requirements

• High school diploma required • At least 1 year of customer service and/or sales experience required • Strong verbal and written communication skills • Customer-focused approach • Self-motivated and adaptable • Ability to troubleshoot and navigate changing priorities • Detail-oriented with strong focus on accuracy and data entry quality • Ability to handle 100+ calls daily • Ability to maintain an average talk time of four minutes • Ability to meet sales-per-hour targets • Ability to work a fixed Monday–Friday, 40-hour schedule • HIPAA-compliant work environment • Hardwired Ethernet internet connection via cable or fiber, with minimum speeds of 30 Mbps download and 20 Mbps upload • Satellite, cellular, and 5G connections are not supported • Must complete an internet speed test during the interview process • Must remain on camera with microphone unmuted throughout training sessions • Spanish bilingual proficiency eligible for additional pay differential

🏖️ Benefits

• Additional pay differential for Spanish bilingual proficiency • Comprehensive medical, dental, and vision benefits • 401(k) with company match • Paid time off and company holidays • Career growth opportunities • Fully remote work environment • Opportunity to make a meaningful impact on patients' lives