Patient Success Representative

Job not on LinkedIn

🕒 August 4

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Brightree

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2008-07

Healthcare • Consulting • Healthcare Insurance

Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

📋 Description

• Handle a high volume of primarily outbound calls to ensure patients receive needed healthcare supplies • Create and submit patient orders • Complete account updates accurately • Manage multiple systems simultaneously • Partner with internal teams to resolve patient and order-related issues • Meet established performance goals for productivity, quality, and service excellence • Perform additional duties as assigned • Support positive patient experiences and maintain order accuracy

🎯 Requirements

• High school diploma required • At least 1 year of customer service and/or sales experience required • Strong verbal and written communication skills • Customer-focused approach • Self-motivated and adaptable • Ability to troubleshoot and navigate changing priorities • Detail-oriented with strong focus on accuracy and data-entry quality • Ability to handle 100+ calls daily • Ability to maintain an average talk time of four minutes • Ability to meet sales-per-hour targets • HIPAA-compliant work environment at home • Hardwired Ethernet internet connection via cable or fiber • Minimum internet speeds of 30 Mbps download and 20 Mbps upload • Satellite, cellular, and 5G connections are not supported • Ability to work a fixed Monday–Friday, 40-hour schedule • Ability to complete training Monday–Friday from 8:00 a.m. to 4:30 p.m. CST, remaining on camera with microphone unmuted • Spanish bilingual proficiency eligible for additional pay differential

🏖️ Benefits

• Additional pay differential for Spanish bilingual proficiency • Comprehensive medical, dental, and vision benefits • 401(k) with company match • Paid time off • Company holidays • Career growth opportunities • Two paid 15-minute breaks during each shift • Fully remote work environment • Opportunity to make a meaningful impact on patients' lives