Patient Success Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Brightree

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Venture Round on 2008-07

Healthcare Insurance • SaaS • Pharmaceuticals

Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

📋 Description

• Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care • Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously • Partner with internal teams to resolve patient and order-related issues • Meet established performance goals for productivity, quality, and service excellence • Perform additional duties as assigned

🎯 Requirements

• High school diploma and at least 1 year of customer service and/or sales experience required • Strong verbal and written communication skills with a customer-focused approach • Self-motivated, adaptable, and able to troubleshoot and navigate changing priorities • Detail-oriented with a strong focus on accuracy and data entry quality

🏖️ Benefits

• Fully remote work environment • Comprehensive medical, dental, and vision benefits • 401(k) with company match • Paid time off and company holidays • Career growth opportunities within a global healthcare technology leader • The opportunity to make a meaningful impact on patients' lives every day