Amazon Connect Developer

🔥 20 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $80 - $83 / hour

⏳ Contract/Temporary

🟠 Senior

🔴 Lead

🖥 Software Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brillio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2019-01

Healthcare • Insurance • Logistics

Brillio is a technology consulting company that specializes in driving digital transformation for businesses across various industries such as banking, financial services, insurance, life sciences, telecom and media, healthcare, and retail. They focus on customer experience transformation, data and AI, product and platform engineering, and provide infrastructure, cloud, and security solutions. With an emphasis on engineering digital products and leveraging generative AI, Brillio aims to provide bespoke solutions that help businesses thrive in the age of AI and technological disruption. They also offer services to help businesses adapt to new technological challenges and turn disruptions into competitive advantages.

📋 Description

• Design, develop, configure, deploy, optimize, and support Amazon Connect-based contact center solutions for healthcare operations • Build and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, quick connects, callback flows, emergency messaging, holiday routing, and dynamic messaging • Develop and support integrations using AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon S3, Amazon Kinesis, Amazon CloudWatch, and other AWS services • Design conversational AI and self-service experiences using Amazon Lex • Implement custom business logic and automation using AWS Lambda functions written in Python, Node.js, or Java • Support migration from legacy contact center platforms such as Avaya and Cisco to Amazon Connect • Partner with healthcare business teams on member services, provider services, claims, eligibility, prior authorization, pharmacy, and care management workflows • Ensure HIPAA-aligned handling of PHI, secure data exchange, auditability, and access controls • Create technical design documents, deployment runbooks, operational procedures, troubleshooting guides, and knowledge transfer materials • Lead issue triage, root cause analysis, performance tuning, incident response, and post-production stabilization • Collaborate with QA teams to validate routing, IVR prompts, integrations, data lookups, failover, reporting, and end-to-end customer journeys • Contribute to CI/CD automation, infrastructure as code, release governance, and environment management using Terraform, CloudFormation, Git, and Jenkins or similar platforms • Provide technical leadership, mentoring, code reviews, and guidance to engineers

🎯 Requirements

• 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles • 3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions • Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics • Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3 • Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages • Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management • Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses • Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management • Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience • Preferred: experience supporting healthcare payer, provider, pharmacy benefit management, or managed care contact center environments • Preferred: knowledge of HIPAA, PHI handling, PCI considerations, security controls, audit logging, and healthcare compliance expectations • Preferred: experience with Amazon Connect Contact Lens, Amazon Connect Cases, Customer Profiles, Amazon Q in Connect, Amazon Transcribe, Amazon Comprehend, Amazon Athena, and QuickSight • Preferred: experience with CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics, or custom healthcare platforms • Preferred: experience with automation frameworks, CI/CD pipelines, infrastructure as code, automated testing, and deployment governance • Preferred: AWS certifications such as AWS Certified Solutions Architect, AWS Certified Developer, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer • Preferred: experience leading offshore/onshore delivery teams and coordinating complex releases across multiple business groups • Healthcare domain knowledge covering secure communication channels, seasonal demand, caller experience, accessibility, PHI protection, and operational reporting • Ability to balance scalability, security, reliability, cost, and speed of delivery