Director, Service Delivery

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue • Directly manage client relationships and ensure delivery quality, timeliness, and client satisfaction • Own client project plans, governance structures, and stewardship activities • Organize and lead regular client meetings • Maintain contractual compliance and manage client financials, renewals, and revenue stewardship • Advise clients on bswift products, services, and enhancements • Directly manage, coach, and develop service delivery professionals • Hire, develop, and retain team members • Provide performance feedback, people management, and career development coaching • Provide day-to-day guidance and support to the service delivery team • Foster a high-performing, accountable, and collaborative team culture • Forecast and manage staffing levels and associated expenses • Create, refine, and enforce standard operating procedures • Promote automation and continuous improvement • Support rollout of new technology and services with Product and Technology teams • Coordinate strategy and execution with leadership and cross-functional partners • Assist with client renewals, expansions, and growth initiatives • Model and reinforce bswift’s core values

🎯 Requirements

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience • 8–12+ years of experience in benefits administration and/or benefits implementation within a benefits administration or HR technology environment • 8+ years of direct client relationship management experience in benefits administration • Significant health & welfare client relationship management experience, including consulting clients on new benefit strategies • Proven experience leading and owning client renewals • 5+ years of people management experience, including direct leadership, coaching, and development of teams • Detailed knowledge of employee benefits and benefits administration technology solutions • Leadership style reflecting and reinforcing bswift’s core values • Strong people management skills • Excellent customer service orientation with a focus on maintaining high Net Promoter Scores (NPS) • Outstanding verbal and written communication skills • Ability to equip others to efficiently solve complex problems • Strong organizational and multitasking skills in a fast-paced, evolving environment • Willingness to travel as needed, up to 10%

🏖️ Benefits

• Comprehensive health benefits including health, dental, and vision plans • Performance-based incentives for most roles • Remote first, Office friendly environment • Employer-sponsored retirement savings programs • Professional development opportunities, including training and career resources • Supportive culture encouraging collaboration, open communication, and creative problem-solving • Employee wellbeing initiatives focused on mental health, financial planning, and wellness resources • Flexible and creative work environment • Specific benefit offerings vary by position and may be subject to change