Senior Manager, Commercial Success

🕒 July 2

🏢🏡 New York City – Hybrid

💵 $187k - $240k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bubble

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📣 Marketing

Consulting • Marketing • Software as a Service

Bubble is a full-stack, no-code app development platform designed for individuals and enterprises to quickly design and launch scalable applications. With its AI-powered features, users can create applications without writing any code, using a drag-and-drop editor, customizable templates, and reusable components. Bubble supports integration with top language models like OpenAI and Claude, enabling the development of AI-powered applications in days rather than months. It boasts a community of developers and offers additional functionalities through plugins and API connections, making it an ideal choice for building modern applications across various industries.

📋 Description

• Drives NRR, GRR, and agency revenue goals for the commercial segment • Lead and develop the Account Management, Customer Success, and Partner Success teams • Execute and refine the AM upgrade motion (Standard → Enterprise): identification from billing signals, research-backed outreach, discovery, and warm AM→CSM handoff • Own the CSM lifecycle: onboarding (0–60 days), steady-state check-ins and QBRs, expansion to CSQL threshold, and renewal plays segmented by health (green/yellow/red) • Partner with Technical Success to ensure complex accounts are scoped, de-risked, and technically healthy • Work with Success Operations to translate intelligence and risk signals into commercial action • Deliver pipeline, forecast, and retention reporting to senior leadership, driving accountability and surfacing risks and opportunities in real time.

🎯 Requirements

• 6+ years in customer success, account management, or commercial roles, with 3+ years managing teams • A track record of owning a retention or expansion metric (NRR, GRR, or similar) • Experience building or scaling commercial playbooks and operating cadences • Strong analytical skills and comfort working from data and customer signals • Excellent verbal and written communication, and the ability to influence cross-functionally • Ability to thrive in a fast-paced, ambiguous, high-growth environment

🏖️ Benefits

• Comprehensive health coverage • 401(k) matching • Wellness and work enablement stipends • Generous PTO • A Sabbatical program