Account Manager – All Levels

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Buildout

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📣 Marketing

🏠 Real Estate

Consulting • Marketing • Real Estate

Buildout is a technology company that specializes in providing comprehensive commercial real estate (CRE) software solutions. Their platform offers tools for deal management, CRM, marketing, and transactions designed to help commercial real estate brokers find, win, and close more listings. Buildout leverages AI and integrative technologies to enhance CRM, streamline marketing processes, and enable efficient property data analytics, ensuring brokers can operate their businesses more effectively and with greater insight.

📋 Description

• Own renewals and growth across a high-volume book of business • Execute contracts, license expansions, and price increases • Multi-thread relationships across every level of customer accounts • Bring in Support, Customer Success, and Account Executives for adoption and cross-sell support • Serve as the primary customer point of contact and relationship owner • Consistently deliver on customer expectations and maximize Buildout package value • Hit monthly and quarterly targets • Build and maintain account plans linking customer goals to Buildout workflows • Track organizational maps, renewal history, risk signals, expansion history, and key dates • Monitor account health using Salesforce, Planhat, and usage insights • Identify churn triggers early • Own the renewal calendar and renew customers at least 60 days before contract start dates • Maintain CRM and pipeline hygiene • Represent Buildout at conferences, customer events, meetings, and networking opportunities • Travel up to approximately one week per quarter, as needed • Develop knowledge of customers’ businesses, Commercial Real Estate, and the competitive landscape • Coordinate cross-team triage with Product, Support, Sales, Implementation, Finance, and Customer Success • Unblock issues, provide insights, shape scalable playbooks, and strengthen customer outcomes • Manage risk levels and hand-offs while protecting customer relationships • Provide a unified customer-facing voice across internal teams • Improve the Account Management motion by testing processes and sharing learnings • Support webinars and training initiatives • Report to the Director of Account Management

🎯 Requirements

• B2B SaaS account management experience focused on retention and expansion; years vary by level • Associate level: experience in customer success, service, or sales • Experience managing a high-volume book of business • Proven ability to consistently hit revenue targets • Experience nurturing customer relationships • Salesforce experience required • Planhat, ChurnZero, Gainsight, or other Customer Success tooling is a plus • Commercial Real Estate industry experience is a plus • Role is open across most of the US • Must be authorized to work lawfully in the United States • Ability to work CST hours or within one hour, such as EST or MST

🏖️ Benefits

• 2 medical plans to choose from • 100% coverage of employee dental and vision insurance premiums • HSA seed • Company-paid STD and LTD insurance • Company-paid life insurance • Telemedicine • Wellness benefit of $400/year • Flexible PTO • 14 paid company holidays • Paid parental leave • Give back days • 401(k) with 4% company match and immediate vesting • Fully remote work culture • Monthly remote work reimbursement ($600/year) • Annual, in-person company kickoff • Growth and development support • Supportive team environment