Automotive Parts Technical Support Representative

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Burnout Brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

🚘 Automotive

📦 Logistics

🏭 Manufacturing

Automotive • Logistics • Manufacturing

Burnout Brands is a values-driven private equity firm that partners with founders, families, and intermediaries to acquire, operate, and grow middle-market service and industrial companies. The firm emphasizes operational excellence, team-building, and focused execution, pursuing platform investments and add-on acquisitions across targeted themes such as facilities and residential services, industrial maintenance, transportation and aftermarket parts, utilities, environmental services, and corporate carve-outs. Burnout Brands concentrates on hands-on value creation, long-term partnerships with deal agents, and supporting management teams to scale businesses.

📋 Description

• Provide world class sales support to BD customers. • Help customers problem solve, select the right parts, and address installation challenges. • Provide detailed product knowledge and excellent customer service. • Maintain a high level of product and service knowledge. • Assist customers with automotive-related sales questions about products, installations, and service support. • Function as the technical expert for customers and sales team members. • Relay customer feedback and identify trends with the Sales and Engineering teams to support product improvement or modification. • Provide in-depth information about equipment and parts for sale. • Champion the customer throughout the RMA process. • Resolve customer complaints in person, by telephone, or by email. • Support the sales team with technical knowledge and customer support.

🎯 Requirements

• High School diploma or equivalent. • Vehicle maintenance experience is required. • Demonstrated vehicle maintenance experience, ASE Automotive Certification, or equivalent preferred. • 2 years of customer-facing service experience preferred. • Maintain strong product and service knowledge. • Provide automotive product, installation, and service support. • Work 8:00AM to 5:00PM PST, Monday to Friday. • Work an 8-hour day shift.

🏖️ Benefits

• Paid Time Off - 80 hours accrued per year. • Individual and dependent medical, dental, and vision insurance (Eligible for enrollment immediately, effective first of the month after your date of hire). • 401K Retirment Plan with 4% company match - Eligible for enrollment after 90 days of employment. • Holiday Pay (we observe the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day). • ADP TotalSource (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere). • Training, professional development, and ample opportunities for growth. • Competitive wages • Tools needed to perform the role