Client Onboarding Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

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ButterflyMX

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🔐 Security

🔧 Hardware

🏠 Real Estate

💰 Private Equity Round - ButterflyMX on 2025-01

Security • Hardware • Real Estate

ButterflyMX is a provider of integrated property access control and security solutions for multifamily, commercial, student housing, and gated communities. The company combines sleek hardware—video intercoms, security cameras, smart locks, keypads, vehicle access readers, and package room systems—with cloud-managed software so property owners, managers, residents, and visitors can control access via smartphones, automate operations, and integrate with existing proptech. ButterflyMX focuses on improving security, streamlining building operations, and enhancing resident experience across thousands of properties.

📋 Description

• Guide new and existing clients through onboarding by communicating key steps, setting expectations, and explaining ButterflyMX solutions via email, phone, and video support • Simultaneously onboard multiple projects and clients with clear communication and timely follow-through • Provide initial and refresher training on ButterflyMX products, administrative tools, and relevant features • Support product setup, integrations, troubleshooting, onboarding challenges, and engagement of internal teams when needed • Maintain accurate records, ticket updates, and onboarding documentation • Collaborate with Client Success, Technical Support, Implementation, and other internal teams to drive client outcomes and continuity • Identify recurring questions, onboarding friction, and opportunities to improve client education, processes, and resources

🎯 Requirements

• 2+ years of experience in client onboarding, client support, customer service, or a similar client-facing role, preferably within a technology or SaaS environment • Experience using Zendesk or another ticketing platform to manage client requests, document interactions, and track resolutions • Strong written and verbal communication skills, including the ability to explain technical concepts clearly to nontechnical audiences • Excellent organization and attention to detail, with the ability to manage multiple requests and priorities • Strong problem-solving skills and technical aptitude, with the ability to quickly learn new products, systems, and integrations • Proactive, ownership-oriented approach with reliable follow-through and sound judgment • Ability to work independently while collaborating effectively with internal teams and client stakeholders • Maintain a professional, client-focused presence by keeping your camera on during scheduled video calls with clients • Proven experience leveraging AI tools in professional and personal settings • Ability to optimize efficiency using AI • Authorization to work in the United States • Knowledge of property management, proptech, or hardware-enabled SaaS is a plus

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1 • 401(k) plan with a match • 10 paid holidays • 20 vacation days • 5 sick days • 3 floating holidays • Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost) • Short and Long Term Disability (ButterflyMX covers 100% of the cost) • Paid Family Leave • Employee Assistance Program • Quarterly self-care stipends • Optional pre-tax flexible healthcare spending accounts (FSA and HSA) • Optional Dependent Care FSA • Optional Commuter Benefits • Optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance • Potential eligibility for bonuses, equity, or other forms of compensation, where applicable

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