Director, Account Management

🔥 16 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Buyers Edge Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

🏨 Hospitality

💰 $425M Private Equity Round on 2024-04

Logistics • Manufacturing • Hospitality

Buyers Edge Platform is the leading foodservice Digital Procurement Network, powered by data, software, and collaboration. The company is dedicated to revolutionizing the foodservice industry through technology and purchasing power, providing empowerment across the entire foodservice ecosystem, including operators, distributors, and manufacturers. With a focus on reducing costs and streamlining the supply chain, Buyers Edge Platform offers a diverse portfolio of solutions that create efficiency and enhanced visibility, impacting over 200K operator locations across North America and representing over $60 billion in aggregated spend volume.

📋 Description

• Drive retention, expansion, and customer success outcomes across the existing client base • Manage a team of Account Managers • Own quarterly Net Revenue Retention and Gross Renewal targets • Lead strategy and executive involvement for high-value, complex, or at-risk accounts • Oversee commercial responses to M&A, organizational changes, and budget shifts • Develop and coach a high-performing account management team • Establish performance expectations, inspection rhythms, and evaluations • Coach renewal strategy, negotiation, multi-threading, expansion identification, stakeholder mapping, and churn mitigation • Oversee key client relationships and strategic account planning • Serve as executive sponsor and escalation point for critical accounts • Represent the company at client meetings and industry events • Implement an ABM system to monitor and analyze customer and business signals • Standardize account planning, renewal, expansion, and escalation processes • Build churn-risk detection frameworks • Partner with Finance, Legal, Sales Operations, Sales, Customer Success, Operations, and Product • Maintain Salesforce CRM hygiene and forecast accuracy • Share customer, market, and competitive insights to influence product roadmaps, service delivery, and go-to-market strategies

🎯 Requirements

• 8+ years of experience in customer-facing SaaS or technology roles, including Account Management, Customer Success, Expansion Sales, or Client Services • 4+ years of people management experience leading commercial post-sales teams, including senior individual contributors or team leads • Proven success owning multi-million-dollar renewal and expansion revenue targets and driving strong NRR • Ability to assess customer health, usage trends, renewal risk signals, and expansion opportunities • Experience navigating complex commercial events, competitive pressure, and high-value negotiations • Proficiency in Salesforce or a relevant CRM and sales execution/engagement platforms • Sponsorship is not offered for this role

🏖️ Benefits

• Medical, dental, and vision insurance • FSA • Company-paid life insurance • 401(k) with company match • Training and development opportunities • Competitive pay • Flexible PTO with no accrual required