Director, Account Management

🔥 16 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Buyers Edge Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

🏨 Hospitality

💰 $425M Private Equity Round on 2024-04

Logistics • Manufacturing • Hospitality

Buyers Edge Platform is the leading foodservice Digital Procurement Network, powered by data, software, and collaboration. The company is dedicated to revolutionizing the foodservice industry through technology and purchasing power, providing empowerment across the entire foodservice ecosystem, including operators, distributors, and manufacturers. With a focus on reducing costs and streamlining the supply chain, Buyers Edge Platform offers a diverse portfolio of solutions that create efficiency and enhanced visibility, impacting over 200K operator locations across North America and representing over $60 billion in aggregated spend volume.

📋 Description

• Serve as a strategic leader bridging operational execution and strategic vision within the post-sale organization • Report to the COO • Drive retention, expansion, and customer success outcomes across the existing client base • Manage a team of Account Managers • Own quarterly Net Revenue Retention (NRR) and Gross Renewal targets • Operationalize scalable commercial motions • Lead forecasting, deal inspection, and pipeline reviews • Lead strategy and executive involvement for high-value, complex, or at-risk accounts • Oversee commercial responses to M&A, organizational changes, and budget shifts • Partner with leadership on pricing strategy, packaging, and expansion plays • Mentor and develop the Account Management team • Establish performance expectations, inspection rhythms, and performance evaluations • Coach the team on renewal strategy, negotiation, multi-threading, expansion identification, stakeholder mapping, and churn mitigation • Facilitate training on account maintenance, upselling, cross-selling, and competitive positioning • Oversee key client relationships and strategic account planning • Serve as executive sponsor and senior escalation point for critical accounts • Partner with cross-functional teams and platform brands to drive additional revenue • Represent the company at client meetings and industry events • Implement an ABM system to monitor customer industry and business signals and analyze customer relationships • Standardize processes for account planning, renewals, expansion, and escalations • Build churn-risk detection frameworks • Partner with Finance, Legal, and Sales Ops on contract, pricing, and billing alignment • Maintain Salesforce CRM hygiene and forecast accuracy • Liaise between Account Management and internal brands • Collaborate with Sales, Customer Success, Operations, and Product • Share customer insights and competitive intelligence to influence product roadmaps, service delivery, and go-to-market strategies

🎯 Requirements

• 8+ years of experience in customer-facing SaaS or technology roles, including Account Management, Customer Success, Expansion Sales, or Client Services • 4+ years of people management experience leading commercial post-sales teams, including senior individual contributors or team leads • Proven success owning multi-million-dollar renewal and expansion revenue targets and driving strong NRR • Ability to assess customer health, usage trends, renewal risk signals, and expansion opportunities • Experience navigating complex commercial events, competitive pressure, and high-value negotiations • Proficiency in Salesforce or a relevant CRM and sales execution/engagement platforms • Must be able to work without employer-sponsored work authorization; the company is unable to offer work sponsorship

🏖️ Benefits

• Medical, dental, and vision insurance • Flexible Spending Account (FSA) • Company-paid life insurance • 401(k) with company match • Training and development opportunities • Competitive pay • Flexible PTO policy with no accrual required • Remote work arrangement