Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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C1

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $79M Series B on 2025-11

Cybersecurity • Artificial Intelligence • SaaS

C1 is an AI-native identity and access platform that positions itself as the universal control plane for the “agentic enterprise. ” It provides visibility and real-time least-privilege controls for every identity (human and AI/non-human), an identity-aware gateway for agent actions, automated provisioning and lifecycle management, a post-quantum vault for credentials, runtime enforcement and governance for AI agents, and broad integrations to apps, infrastructure, and MCPs. The product is delivered as a platform for teams (IT, security, IAM, and AI enablement) to discover and govern shadow AI, automate access, and scale safe AI adoption across organizations; customers named include DigitalOcean, Brex, Instacart, Qualtrics, and Zscaler.

📋 Description

• Develop a deep understanding of the technical side of C1 products to provide guidance and support to customers • Stay updated on new features and best practices • Act as a point of contact for technical support • Help customers troubleshoot issues and escalate technical concerns to the right internal team • Meet the response time goal of under 1 hour and project manage fixes with internal teams • Work through daily complex problems collaboratively with the team • Conduct customer training sessions and create and deliver training materials or hands-on workshops • Identify opportunities to automate internal and external customer tasks • Lead smooth and efficient change management for process improvements • Gather customer feedback on the product, services, and overall experience • Use feedback to inform product improvements and advocate for customer needs • Use data and analytics to assess customer usage patterns and identify potential issues • Offer data-driven insights to help customers maximize the value of C1 solutions • Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods

🎯 Requirements

• 3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space • Open to working the East Coast hours • Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development • Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications • Comfort working with on-prem infrastructure/hybrid cloud deployments • Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions • Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools is a bonus • Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations is a bonus • Scripting or light development experience (e.g., Python, Bash, Go, etc.) is a bonus

🏖️ Benefits

• Equity • Equal Employment Opportunity