Sales Operations Analyst

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 0%

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Calabrio, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Calabrio, Inc. is a provider of workforce engagement management (WEM) solutions, offering a fully integrated cloud-based suite known as Calabrio ONE. The company focuses on optimizing contact centers by combining tools for workforce management, quality management, call recording, analytics, and AI-driven insights to boost performance and customer engagement. Calabrio ONE is designed to empower agents through automated scheduling and forecasting while enhancing customer experiences with personalized coaching and performance insights. The platform is used across a variety of industries, helping to build brand trust and improve business intelligence with its AI-fueled analytics solutions.

📋 Description

• Update and distribute weekly and monthly pipeline, bookings, and key metrics reports to ELT/SLT and board members • Analyze sales data to identify trends, patterns, and growth opportunities • Develop dashboards and reports covering revenue, pipeline, conversion rates, and quota attainment • Provide insights for strategic sales planning and decision-making • Monitor KPIs including pipeline velocity, win rates, and sales cycle length • Perform variance and trend analysis on sales results and forecasts • Recommend improvements to sales productivity • Support forecasting using historical sales data and market trends • Maintain CRM systems to ensure data integrity and accurate reporting • Conduct data audits and implement data governance standards • Manage and optimize sales reporting tools and analytics platforms • Analyze lead quality and conversion metrics with marketing • Partner with finance on revenue and commission reporting • Provide insights to sales leadership and executive teams

🎯 Requirements

• Bachelor's degree in Accounting, Finance, Business Management, or another related field, or relevant equivalent working experience • 3–4 years of experience working in Data Analytics, Economics, Finance, or a related field • At least 2 years of experience within a SaaS organization • Advanced Excel and data visualization skills • Proficiency in CRM systems, such as Salesforce • Proficiency in Excel/Google Sheets and data visualization tools, such as Tableau or Power BI • Strong proficiency in Salesforce and other sales and/or marketing platforms • Must be located in the United States • Must be in the EST or CT time zone

🏖️ Benefits

• Global team recognized for their passion and innovation • Innovative product culture and project exposure • Training and development from industry-leading experts • 401(k) with company matching • Medical, dental, and vision insurance • Disability and life insurance • Flexible PTO • Paid holidays and parental leave • Tuition reimbursement • Market competitive pay and benefits based upon skills, experience, and qualifications • Comprehensive benefits for various life circumstances and needs • Career development opportunities • Balanced work-life

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