Senior Manager, Sales Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $86.3k - $143.8k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

👻 Ghost score 0%

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Ziply Fiber

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Corporate Round on 2022-11

Consulting • Logistics • Telecommunications

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

📋 Description

• Manage all team members within the Commercial Sales Operations department • Drive the strategy and execution of sales support work • Automate key systems and processes to preserve sales team time for serving customers • Design, launch, and maintain sales and technical sales enablement processes, programs, and systems • Manage day-to-day sales operations and enablement functions • Analyze workflows and implement process improvements • Partner with sales leadership to make key metrics accessible and reportable • Manage Salesforce support requests and escalated administrative needs • Resolve Salesforce technical challenges and business support issues • Manage platforms, applications, and vendor relationships • Evaluate and implement applications and tools integrating with Salesforce and the broader technology stack • Leverage AI to streamline workflows and automate routine tasks • Manage sales operations functions and projects through timely completion • Coordinate with IT resources on behalf of the sales team • Manage project inputs for IT systems supporting the commercial sales organization • Maintain accurate customer and prospect data • Facilitate collaboration between sales systems and cross-functional teams • Help teams access, interpret, and act on required information and reporting • Hire, onboard, train, and offboard sales operations team members • Perform other duties supporting the business and evolving organization

🎯 Requirements

• High school diploma or GED • Minimum of five (5) years of hands-on experience administering and automating Salesforce • Experience building Salesforce Flows, workflow rules, and approval processes to support sales teams • In-depth understanding of Salesforce capabilities and constraints • Solid understanding of standard business processes • Proven track record collaborating with sales teams and sales leadership to analyze processes and workflows • Ability to identify process improvement opportunities • Ability to manage multiple projects and competing priorities in a fast-paced environment • Strong customer service orientation • Effective communication with all organizational levels • Ability to work independently and prioritize requests using sound judgment • Ability to resolve system and process issues • Ability to collaborate with sales, IT, and cross-functional partners • Strong verbal and written communication skills • Ability to explain technical and system information clearly • Strong attention to detail and organizational skills • Ability to meet critical deadlines • Ability to adapt to changing business priorities and project schedules • Commitment to responsive, high-quality support • Currently authorized to work in the US for any employer • Must successfully complete a pre-employment background check • May be required to complete a pre-employment drug screening • Must be able to meet physical requirements including prolonged sitting, standing, walking, bending, and stooping; occasional lifting or moving up to 25 pounds

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • Flexible spending account • Paid sick leave • Paid time off • Parental leave • Quarterly performance bonus • Training • Career growth programs • Education reimbursement programs

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