Sales Enablement and Operations Lead

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

📊 Sales Operations

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lorikeet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Lorikeet is an AI support agent that enhances customer service interactions by seamlessly integrating with a company's existing systems and workflows. It specializes in handling both simple and complex customer queries, allowing it to follow established standard operating procedures (SOPs) just like a human agent. This results in improved response times and customer satisfaction. Lorikeet's technology is designed to provide human-level conversation quality, meeting the demands of varying customer interactions without sacrificing effectiveness.

📋 Description

• Own onboarding and training for new GTM and Forward Deployed hires • Design ramp programs for AEs, BDRs, and Forward Deployed team members • Build and maintain the sales playbook covering ICPs, personas, discovery, qualification, objections, competitive positioning, and vertical-specific plays • Convert product launches and customer wins into talk tracks, demo flows, case studies, and battlecards • Own CRM data, pipeline stages, required fields, deal hygiene, and automations • Run weekly pipeline reviews, forecasting cadence, dashboards, and sales metrics • Manage the GTM tool stack, including CRM, sequencing, call recording, and enrichment tools • Partner with the GTM Engineer to build AI-powered workflows with Claude Code • Analyze call recordings and win/loss data to identify patterns and coach reps • Feed insights back into product and marketing • Support territory planning, quota setting, and compensation plan mechanics

🎯 Requirements

• Understanding of sales, enablement, or operations, ideally in B2B SaaS • Experience building an enablement program from the ground up • Ability to run training sessions and build pipeline reports • Ability to improve messy data and broken processes • Ability to simplify complex, technical products for sales reps and buyers • Experience using AI to automate work; building AI tools is a bonus • Ability to own work end-to-end without an existing playbook • Experience selling into or enabling teams serving customer support/CX leaders, fintech, healthcare, or other regulated industries is nice to have

🏖️ Benefits

• Flexible working hours • Promotions and performance recognition every six weeks • Unrestricted access to AI tools with no usage limits • AI skill development through daily use of AI • Twice-yearly company trips to Hawaii • Paid approximately two-day work trial • Diverse and inclusive workplace • Low-ego, high-trust culture • Real scope to shape the product and company • Informal, respectful recruitment process

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