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Senior Director, Tier 1 and Tier 2 CSP Marketing

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Logo of Calix

Calix

1001 - 5000 employees

Founded 2000

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 $50M Venture Round on 2009-08

Telecommunications • SaaS • Enterprise

Calix is a comprehensive solutions provider that focuses on enabling broadband service providers (BSPs) to simplify, innovate, and grow their businesses. Through its advanced broadband platform, Calix offers technologies like 10G-PON, 5G, Wi-Fi 7, and more to improve network operations, reduce downtime, and enhance the subscriber experience. The company provides managed services such as SmartLife and SmartHome, which help subscribers operate, secure, and enhance their connected lifestyles. Calix serves diverse provider types including telcos, cable operators, and municipal utilities, helping them deliver critical broadband connectivity and transform community access to digital services. With a focus on cloud technology, analytics, and transformation guidance, Calix empowers service providers to thrive in the digital age.

📋 Description

• Set and own solution-level positioning and messaging strategy for Calix offerings targeted at Tier 1 and Tier 2 service providers • Define differentiated solution narratives aligned with provider priorities such as scale, operational efficiency, service velocity, platform alignment, and long-term ROI • Serve as executive solution marketing leader for strategic account initiatives, C-suite briefings, analyst engagements, and major RFPs • Ensure consistency, quality, and strategic alignment of solution messaging across teams, regions, and customer engagements • Lead coverage of the Tier 1 decision-maker ecosystem and establish persona frameworks and value stories • Review, guide, and elevate executive-level and technical solution materials developed by the team • Lead account-based and field marketing programs engaging Tier 1 and Tier 2 decision-makers • Partner with Sales, Strategic Accounts, Sales Engineering, and Marketing to align messaging with account strategies and pipeline priorities • Act as escalation point and strategic advisor for critical Tier 1 customer engagements • Guide solution narratives to reflect real-world evaluation, procurement, and deployment processes • Own Tier 1 and Tier 2 solution marketing contributions to new product and solution launches • Ensure market feedback informs product strategy, roadmap decisions, and investment priorities • Coach and develop solution marketers in technical fluency, storytelling, and executive engagement

🎯 Requirements

• 10+ years of experience in Marketing leadership, Solutions Marketing, Product Marketing, Technical Marketing, Field Marketing, Service Provider Product Management, or a related role • Direct experience selling to, marketing to, or working within larger service providers, or a major vendor serving larger providers • Strong technical understanding of broadband access, Wi-Fi, cloud platforms, and managed services • Familiarity with disaggregated broadband architectures, open ecosystems, prioritizing experience with prpl, and managed services business models • Demonstrated understanding of Tier 1 and Tier 2 buying processes, including solution evaluation, selection, integration, and deployment • Demonstrated understanding of Tier 1 and Tier 2 tools and systems and applicable integrations • Proven experience working closely with Sales teams on complex, high-value opportunities • Exceptional written, verbal, and presentation skills, including executive-level audience engagement • Preferred: direct experience working for a larger service provider in Product, Strategy, or Engineering • Preferred: experience positioning agentic AI solutions addressing enterprise governance, trust, operational outcomes, and workforce outcomes • Preferred: experience driving messaging, positioning, and strategy for platform-based or multi-solution portfolios in B2B or telecom environments • Solution-level strategic thinking • Technical credibility and curiosity • Executive-level communication and storytelling • Cross-functional collaboration • Sales partnership and field enablement • Ability to operate effectively in complex, matrixed organizations

🏖️ Benefits

• Bonus eligibility as part of the total compensation package • Benefits package offered; details provided via the employer's benefits link • Remote-based work arrangement

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