Senior Systems Engineer, Technical Support

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $90k - $135k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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Calix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 $50M Venture Round on 2009-08

Telecommunications • SaaS • Enterprise

Calix is a comprehensive solutions provider that focuses on enabling broadband service providers (BSPs) to simplify, innovate, and grow their businesses. Through its advanced broadband platform, Calix offers technologies like 10G-PON, 5G, Wi-Fi 7, and more to improve network operations, reduce downtime, and enhance the subscriber experience. The company provides managed services such as SmartLife and SmartHome, which help subscribers operate, secure, and enhance their connected lifestyles. Calix serves diverse provider types including telcos, cable operators, and municipal utilities, helping them deliver critical broadband connectivity and transform community access to digital services. With a focus on cloud technology, analytics, and transformation guidance, Calix empowers service providers to thrive in the digital age.

📋 Description

• Provide escalation support via the telephone, web, or at the customer site with specific data-centric objectives based off product responsibilities. • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires. • The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both internal and external audiences. • Provide customer perspective cross functionally across internal teams, including Executive level. • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements. • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement. • Focus on our CalixOne portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment. Work with cutting-edge hardware and software by supporting our Early Adopter customers for new products and services.

🎯 Requirements

• 5+ years of technical support and/or escalation support experience, with background in Networking or Software as a Service (Saas) Applications • Strong troubleshooting and problem-solving skills are a must • Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement • BS/MS EE, CS, or equivalent study activity • Focus/Interest on Cloud-based technology – client/server architecture with remotely connected devices. • Strong understanding of Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL • Understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP • Understanding of 802.11, DHCP, NAT, DNS, Firewalls, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux

🏖️ Benefits

• As a part of the total compensation package, this role may be eligible for a bonus.