Customer Service Specialist

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $28 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Calyxo, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Calyxo, Inc. is a company focused on revolutionizing kidney stone care through innovative medical technology. Their flagship product, the CVAC System, is designed to efficiently clear kidney stones using a minimally invasive procedure called the SURE Procedure. This procedure integrates ureteroscopy, laser lithotripsy, microjet irrigation, dynamic aspiration, and stone collection to provide superior stone clearance rates compared to traditional methods. Backed by clinical evidence, Calyxo, Inc. aims to set a new standard in the management of kidney stone patients.

📋 Description

• Manage customer order fulfillment, open orders, service issues, and resolutions • Act as the primary liaison between customers, sales, and cross-functional departments • Generate weekly open billable orders reports for sales • Review and maintain open orders, resolving delivery blocks, billing blocks, and incomplete order statuses • Document delays and order changes accurately • Support new account setup with Customer, Sales, Legal, and Finance • Coordinate with 3PL, supply chain, and sales to manage customer expectations and fulfill orders • Maintain customer equipment records and facilitate upgrades • Support the Equipment Evaluation program and coordinate shipments, returns, or purchase conversions • Investigate and process credits, debits, and Returned Goods Authorizations • Facilitate trunk stock requests and conduct monthly audits and reconciliations • Generate monthly reconciliation performance reports for leadership • Answer incoming and outbound customer calls and emails • Respond to emails professionally, accurately, and promptly • Document customer interactions according to Standard Operation Procedures • Adhere to processes, policies, and procedures • Escalate issues as needed • Identify and document process changes and improvements with Customer Service Management • Report to the Customer Service Manager

🎯 Requirements

• High school diploma • Minimum 5 years' experience in a customer service role in the medical device or durable medical equipment industry, or equivalent combination of education and experience • Work location: Remote (West Coast) • Travel: 10% • Full time employment • Excellent interpersonal and phone etiquette skills • High degree of attention to detail and ability to multi-task in a fast-paced environment • Problem resolution, follow-up, planning and organizational skills, including ability to meet deadlines • Ability to work independently and on a team utilizing effective time management • Proficient with typing and MS Word, Excel, Outlook, and Teams • Ability to learn quickly and adapt to new technologies and applications • Netsuite, SalesForce, and QuickBooks system experience preferred • Ability to work at a computer workstation for extended periods of time • Medical device experience required • Compliance with relevant county, state, and Federal rules regarding vaccinations • Legal authorization to work in the United States required

🏖️ Benefits

• Variable incentive plan • Stock options – ownership and a stake in growing a mission-driven company • 401(k) • Healthcare insurance • Paid vacation • Diverse work environment • Constant learning and dynamic challenges to support professional growth