Customer Success Manager – Commercial

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CaptivateIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

🏭 Manufacturing

📦 Logistics

💰 $100M Series C on 2022-01

Consulting • Manufacturing • Logistics

CaptivateIQ is a modern sales commission solution that helps businesses to significantly improve revenue performance. By automating and simplifying the entire commission process, it allows sales teams to focus on selling rather than administrative tasks. The platform offers tools for real-time visibility and analytics, which motivate sales representatives and offer insights to sales leaders. CaptivateIQ's solution is flexible, transparent, and designed to scale with growing businesses, offering features like AI-powered intelligence and SmartGrid™ technology. Notably, it caters to various industries such as financial services, manufacturing, media and entertainment, among others, providing a strategic advantage in managing and optimizing sales performance management initiatives.

📋 Description

• Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth • Understand customer business goals and connect product adoption to measurable results and ROI • Deliver QBRs and executive briefings linking product value to business impact • Own renewal and expansion discussions end-to-end with Sales, Legal, and leadership • Present accurate weekly forecasts to leadership • Build relationships across comp admins, finance leaders, and executives • Identify customer risks and escalate them with context and recommended next steps • Surface customer product feedback to Product and Engineering • Collaborate with Professional Services, Support, and Product to ensure a seamless customer experience • Become a platform expert and translate functionality into business outcomes • Share account patterns and insights to improve processes and success playbooks • Integrate AI agents and LLMs into daily workflows for task automation, account queries, and predictive health monitoring

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, or a similar SaaS role • Proven success managing a high-volume, high-value customer portfolio • Strong commercial acumen and experience in renewal negotiations and deal execution • Exceptional communication and relationship-building skills with administrators through C-suite stakeholders • Strategic, curious, and customer-centric mindset focused on long-term outcomes • Strong organizational rigor in documentation, forecasting, and account planning • Experience with Incentive Compensation Management (ICM), Sales Performance Management (SPM), or complex Fintech/Accounting solutions (nice to have) • Direct experience navigating Office of the CFO and Revenue personas (nice to have) • Proficiency with Salesforce or other popular CRMs and Customer Success platforms such as ChurnZero (nice to have)

🏖️ Benefits

• 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents (US-only) • Flexible vacation days • Quarterly mental health days • Annual professional development stipend • Annual caretaking stipend • Work anniversary bonuses that grow with tenure • 401(k) retirement savings plan (US-only) • Latest Apple hardware • Active Employee Resource Groups (ERGs) supporting diversity, equity, and inclusion