Partner Success Manager – Solutions Architect

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CaptivateIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

🏭 Manufacturing

📦 Logistics

💰 $100M Series C on 2022-01

Consulting • Manufacturing • Logistics

CaptivateIQ is a modern sales commission solution that helps businesses to significantly improve revenue performance. By automating and simplifying the entire commission process, it allows sales teams to focus on selling rather than administrative tasks. The platform offers tools for real-time visibility and analytics, which motivate sales representatives and offer insights to sales leaders. CaptivateIQ's solution is flexible, transparent, and designed to scale with growing businesses, offering features like AI-powered intelligence and SmartGrid™ technology. Notably, it caters to various industries such as financial services, manufacturing, media and entertainment, among others, providing a strategic advantage in managing and optimizing sales performance management initiatives.

📋 Description

• Own a portfolio of SI and consulting partners as the primary point of contact for delivery success • Conduct regular business reviews to drive partner performance • Advise partners on data modeling, incentive compensation logic, and financial reporting • Enforce CaptivateIQ's Standard of Excellence by reviewing complex partner designs and using Solution Check Points • Coordinate with Solution Architects, Product, and Integrations teams to resolve technical hurdles • Serve as the lead escalation point for partner-led implementations • Triage technical issues while balancing customer expectations with compliance standards • Capture field feedback and systemic issues to influence product and enablement roadmaps • Document scalable co-delivery playbooks • Define and maintain partner scorecards tracking delivery quality, CSAT, and risk signals • Integrate partner success into broader organizational strategy • Serve as a technical advisor, project manager, and strategic consultant for partner-led engagements

🎯 Requirements

• 5–8+ years in SaaS across Partner Success, Solution Architecture, Implementation Consulting, or Technical Project Leadership • Experience specifically within Incentive Compensation Management (ICM), such as CaptivateIQ, Xactly, Varicent, or SAP Commissions, or in high-complexity SaaS environments • Ability to lead structured discovery, read and challenge complex solution designs, and translate business requirements into system constraints and behavior • Track record driving cross-functional initiatives with Sales, CS, PS, Product, and Marketing • Ability to own programs end-to-end • Excellent facilitation skills for executive-level conversations and detailed working sessions with partner consultants • Highly organized and process-oriented, with ability to create structure, frameworks, and documentation • Eligibility to work in the United States, as indicated by participation in E-Verify

🏖️ Benefits

• 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents • Flexible vacation days plus quarterly mental health days • Dedicated funds for professional development and caretaking needs • Annual work anniversary bonuses • 401(k) plan for US employees • Latest Apple hardware • Employee Resource Groups (ERGs) supporting DEI

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