Customer Solutions Architect

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $150k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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Fenix24

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Fenix24 is the world’s leading breach recovery and cyber resilience company, specializing in rapid ransomware recovery, incident response, and guaranteed restoration of operations. It combines assessments, remediation, managed protection services, and asset & resiliency software with a battle-tested recovery team and one-hour response to help organizations across industries recover from and defend against advanced cyberattacks.

📋 Description

• Serve as the named technical point of contact for a portfolio of Argos99 customers from contract signature through renewal • Lead technical onboarding, including kickoff, onboarding plan, connectivity and access, and sign-off against agreed success criteria • Configure and validate data sources across identity, endpoint, infrastructure, network and backup systems • Verify data quality in the Argos99 knowledge graph • Design solutions for customer needs not yet covered by the platform, including new collectors and integrations such as ServiceNow CMDB • Write clear requirements for engineering • Coordinate customer-side testing and validate delivered solutions before go-live • Run regular technical reviews on coverage, data health and open issues • Triage customer issues and resolve configuration problems directly • Provide engineering with complete diagnoses for product defects • Support Fenix24's services and incident response teams with Argos99 data and environment context during assigned customer incidents • Bring customer feedback, recurring needs and onboarding friction to product and engineering • Perform other duties as required

🎯 Requirements

• Bachelor's degree in a technical field, or equivalent practical experience • 5 or more years in a customer-facing technical role, such as technical account manager, solutions architect, implementation engineer, or senior systems or security engineer • Experience leading customer implementations or onboarding projects, including planning, timelines, dependencies, and stakeholder alignment through completion • Strong working knowledge of enterprise infrastructure: Active Directory and Entra ID, Azure and AWS, virtualization, networking and backup platforms • Understanding of APIs, data flows and authentication models, including OAuth, service accounts and least privilege • Scripting experience with Python or PowerShell for troubleshooting and configuration • Preferred: background in security operations, incident response or disaster recovery • Preferred: experience with asset inventory, CMDB or CAASM tools, especially ServiceNow • Excellent analytical, organization and problem-solving skills • Demonstrated strong written and oral communication skills, relationship-building skills and leadership capabilities • Ability to form relationships across all levels of the company while modeling Fenix24's Culture and Values

🏖️ Benefits

• Remote work • Occasional after-hours availability expected for customer incidents

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