Customer Success Account Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $68.5k - $107.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.

Apply Now

Find Similar Remote Jobs

Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Serve as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. • Deliver a consistently responsive, accurate, and solutions-oriented customer experience. • Ensure customer requests are acknowledged, priorities are understood, information is accurate, and issues continue moving without repeated follow-up. • Coordinate Cardinal Health teams and identify accountable partners to address customer needs. • Communicate clear ownership and timelines and provide updates through resolution. • Manage a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities. • Drive complex issues to resolution across multiple teams, including escalation and rapid turnaround. • Organize, validate, reconcile, and analyze financial, operational, utilization, inventory, compliance, and service data. • Identify trends and risks and turn data into insights and recommended actions. • Lead customer meetings and business reviews, explain complex information, and facilitate decisions and next steps. • Build cross-functional relationships and identify opportunities to strengthen the customer partnership. • Anticipate deadlines, risks, customer questions, and upcoming needs. • Maintain commitments, deliver accurate work on time, and prevent recurring issues. • Manage challenging conversations and customer feedback constructively. • Support customers through resistance to new ideas or changes while keeping opportunities visible. • Balance competing priorities, ambiguity, escalations, and urgent customer situations.

🎯 Requirements

• Prior experience in a direct customer facing role. • Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics. • Strong Analytical and Reporting capabilities. • Excel VLOOKUP proficiency is required. • Demonstrate ability to problem solve and develop key relationships with external and internal customers. • Willingness to travel once per quarter. • Team player, focused on continuous improvement and development. • Ability to identify needs, act and manage projects. • Strong communication skills. • Attention to detail. • Must work traditional Eastern Time Zone hours. • Ability to use Excel formulas, functions, and data tools to organize, validate, reconcile, and analyze information.

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Dedicated training programs • Employee development and well-being support

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume