Senior Customer Order Management Representative

🔥 12 hours ago

🐎 Kentucky, Ohio, +2 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $19 - $27 / hour

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded • Manages customer account activity, including customer order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues • Provides outsourced services relating to invoicing, reimbursement, and/or other services through liaison work, research, and problem/dispute resolution • Supports process improvement initiatives • Builds relationships with key business stakeholders to improve customer service collaboratively • Communicates with customers regarding needs, questions, and concerns and troubleshoots issues • Manages cases involving reporting, backorders, customer complaints, and pricing; processes product complaint and incident reports • Supports general sales by analyzing account histories and coordinating internal resources • Investigates and reports anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints • Redirects customers to applicable in-house resources as necessary

🎯 Requirements

• 3-6 years of experience, preferred • High School Diploma, GED or equivalent work experience, preferred • Demonstrated ability to work in a fast-paced, collaborative environment • Highly motivated and able to work effectively within a team • Strong communication skills with the ability to build solid relationships

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs