Senior Digital Employee Experience Engineer, IT Client Services

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $89k - $139.9k / year

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Own and lead the Digital Employee Experience (DEX) roadmap, backlog, and governance processes. • Drive adoption of AI-enabled solutions, self-healing automation, and proactive support models. • Serve as the primary business owner for DEX platform capabilities. • Lead a team of DEX analysts and experience specialists monitoring endpoint telemetry, employee sentiment, and digital experience data. • Translate DEX insights into prioritized remediation initiatives for Client Engineering, End User Computing, Service Desk, Infrastructure, application support, IT Asset Management, and other operational teams. • Manage product backlogs, define requirements, prioritize fixes, and align solutions with business priorities and employee experience outcomes. • Govern change controls, release management, testing strategies, and production deployments for DEX-driven fixes and enhancements. • Ensure remediation activities are validated, tested, and approved through change management and governance processes. • Develop and execute communication, adoption, and change management strategies for endpoint updates, operating system changes, application enhancements, and remediation campaigns. • Create and socialize employee-facing communications about upcoming changes, benefits, impacts, and recommended actions. • Drive targeted digital experience campaigns to educate employees, improve technology adoption, gather feedback, and enhance productivity and satisfaction. • Establish closed-loop processes to convert DEX insights into actions, measure effectiveness, and inform roadmap decisions. • Define, monitor, and report KPIs for productivity, digital experience, service desk demand reduction, automation effectiveness, device performance, and technology investment optimization.

🎯 Requirements

• Bachelor's degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field, preferred. • 7+ years of experience in DEX Product Management (Nexthink, TeamViewer, or other DEX tool), preferred. • 3+ years of experience leading enterprise-wide programs or products that span multiple technology and business functions, preferred. • Demonstrated experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives, preferred. • Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority, preferred. • Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes, preferred. • Exceptional written and verbal communication skills with the ability to present recommendations, roadmaps, and outcomes to senior leadership, and to work with the communications team to execute end user DEX communication campaigns, preferred. • Strong understanding of critical endpoint management performance metrics and enterprise end user computing environments, preferred. • Experience with ServiceNow management and workflow automations, preferred. • Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred. • Ability to travel at least 10-15% of time, if necessary. • Ability to analyze complex datasets and present insights into a consumable format. • Advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects. • Ability to participate in the development of policies and procedures. • Ability to work on or lead complex projects of large scope. • Ability to mentor less experienced colleagues.

🏖️ Benefits

• Bonus eligible • Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Flexible remote work arrangement (Country-wide Remote)