Senior Representative, Customer Service Operations

🔥 2 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $16 - $23 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Provide outstanding customer service and support improvements in operational execution to ensure service levels are achieved and exceeded • Manage customer account activity, including order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues • Provide outsourced services relating to invoicing, reimbursement, and problem/dispute resolution • Collect and review customer feedback, complaints, recalls, and product returns • Identify customer trends and challenges/opportunities to develop alternatives and new customer opportunities • Support process improvement initiatives involving inventory levels, suppliers, operational performance, cost control, profitability, and customer service • Build relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders • Communicate with customers regarding their needs, questions, and concerns • Manage cases involving reporting, backorders, complaints, and pricing; process product complaint and incident reports • Support sales by analyzing account histories and coordinating internal resources • Investigate and report anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints • Redirect customers to applicable in-house resources and support post-sales issue resolution

🎯 Requirements

• 3-6 years of customer service experience, preferred • High School Diploma, GED or equivalent work experience, preferred • Ability to provide strong customer service while multi-tasking between phone calls and e-mail support • Experience within healthcare customer service a plus • Ability to work a Monday-Friday schedule anywhere between 8:00am-4:30pm CST

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs