Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $63k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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House Rx

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $25M Series A on 2022-03

Healthcare • Healthcare Insurance • Biotechnology

House Rx is a company that focuses on improving the specialty pharmacy experience for patients, particularly those with complex or chronic illnesses. They provide a technology platform and pharmacy service that allows clinics to dispense specialty medications directly to patients. Their approach integrates pharmacists into care teams to enhance patient care, expedite access to therapy, and lower healthcare costs. House Rx boasts improved medication adherence rates and a reduction in overall healthcare costs through their medically integrated dispensing model. They work with healthcare providers to streamline administrative tasks and improve the overall prescriber experience, ensuring that logistical and financial barriers do not impede patient treatment.

📋 Description

• Triage, prioritize, and resolve incoming customer support tickets and phone calls using the support management platform • Proactively communicate with the support team to provide timely updates, collaborate efficiently, and resolve complex issues • Communicate responsively and empathetically with customers • Follow up on and resolve customer requests in a timely manner • Categorize support requests and customer feedback to identify broader themes and product improvement opportunities • Become a subject matter expert in the House Rx pharmacy management system and workflows • Support and educate users on House Rx products and services • Collaborate with engineering, clinical operations, and customer success teams to resolve user requests and ensure positive customer experiences

🎯 Requirements

• 3+ years of experience with Specialty Pharmacy Operations or similar • Experience with the House Rx platform preferred • Comfortable navigating pharmacy management and EMR systems • Able to learn new technology quickly • Clear verbal and written communication skills • Ability to build positive rapport with customers and team members • Well organized under pressure and able to prioritize rapidly fluctuating requests • Calm, empathetic, and solutions-oriented approach in stressful situations • Understanding that role outcomes directly impact patient care • Comfortable in an external-facing role taking inbound customer calls and addressing feedback

🏖️ Benefits

• Equity • Paid time off • Benefits • Supportive culture and open communication • Opportunity to work with entrepreneurs, healthcare professionals, and technology builders • Support for team members at home, at work, and everywhere in between