Director, Community Strategy – Operations

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $140k - $170k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CARE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

💰 Grant on 2021-11

Food & Beverage • Healthcare • Logistics

CARE is a boutique provider of high-quality, accredited carers for the Aged Care and Early Learning industries. It specializes in matching experienced professionals, recent graduates, and students with job vacancies in these sectors, facilitating rewarding career placements. CARE aims to support clients and carers by providing effective staffing solutions and contributing to their success in the industry.

📋 Description

• Own the design, implementation, and evolution of Community Engagement operating systems and execution frameworks, goals, and milestones • Support annual and quarterly planning, resource allocation, budget inputs, and portfolio and strategy prioritization • Lead cross-functional integration across Community Engagement and partner functions, aligning priorities, owners, timelines, risks, decisions, and handoffs • Strengthen community partnership strategy and field enablement through partnership models, partner prioritization, field playbooks, event-readiness tools, escalation pathways, and scalable community activation practices • Lead scalable governance and performance-management systems for priority workstreams • Establish and monitor performance targets for strategic Community Engagement initiatives and recommend corrective actions • Design and improve operating processes, playbooks, roles-and-responsibilities models, workflows, implementation plans, and change-management materials • Prepare content for leadership meetings, business reviews, decision forums, operating reviews, and strategic planning sessions • Support cross-functional program design, relaunch efforts, market expansion, staffing models, partner activation models, and technology adoption • Facilitate recurring operating reviews and track decisions, risks, dependencies, and action items to completion • Translate performance data, qualitative field feedback, and stakeholder input into recommendations and practical action plans • Partner with analytics and reporting teams to improve visibility into partnership pipeline, event execution, participant experience, screening outcomes, staffing, quality, and team performance • Identify process breakdowns, recurring risks, and operational bottlenecks; lead improvement efforts to address root causes • Contribute to system, workflow, and change-management efforts that improve clarity, accountability, communication, and execution • Serve as a central integrator across Community Engagement, Study Operations, Logistics, Quality, Technology, Finance, People Operations, and other partner teams

🎯 Requirements

• Strong strategic planning, PMO, business operations, or management consulting experience in complex, matrixed environments • Ability to act as a central integrator across functions, ensuring alignment, follow-through, and clear decision-making on shared priorities • Strong public health, healthcare, clinical research, community health, health equity, or field-based program judgment • Experience preparing executive presentations, briefing materials, operating reviews, business cases, and decision support for senior leaders • Strong stakeholder management skills across executive leaders, operations teams, community-facing teams, external partners, and enabling functions • Demonstrated experience with process mapping, playbook development, governance cadences, escalation routines, and accountability structures that improve execution • Strong analytical skills, including KPI design, dashboard interpretation, funnel analysis, and translation of findings into practical action plans • Comfort coordinating multiple workstreams simultaneously, including budgets, timelines, staffing, resourcing, risks, decisions, and dependencies • Ability to build scalable operating systems, including workflows, templates, role clarity, reporting cadences, and performance-management routines • Ability to lead through influence, not just authority, in fast-moving environments where roles, workflows, and priorities may need to be clarified or redesigned • Fluency with Microsoft Suite, Business Intelligence platforms such as Power BI or Tableau, and project/reporting platforms such as MS Project, Smartsheet, ClickUp, Monday.com, Asana, or similar tools required • Comfort building agentic AI workflows • 8+ years in strategy, operations, program management, business transformation, healthcare consulting, global health operations, public health, clinical research operations, or related leadership roles • Success leading complex cross-functional initiatives with measurable operational outcomes • Valid passport and ability to travel • Preferred: MBA, MPH, MHA, or related advanced degree; PMP or similar certification; and experience with partnership development, change management, process design, market expansion, health equity initiatives, community-based programs, or multi-country clinical research environments • Must be able to perform 100% of work in a remote office environment • Must be able to travel internationally up to 30% • Care Access is unable to sponsor work visas at this time

🏖️ Benefits

• Paid Time Off (PTO) and Company Paid Holidays • 100% Employer paid medical, dental, and vision insurance plan options • Health Savings Account and Flexible Spending Accounts • Bi-weekly HSA employer contribution • Company paid Short-Term Disability and Long-Term Disability • 401(k) Retirement Plan, with Company Match

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