Senior Manager, WFM, Operational Strategy

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🔥 0 minutes ago

🐊 Florida, Illinois, +8 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $97.7k - $143.4k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Post-IPO Equity on 2018-04

Banking • Finance • Insurance

Allianz is a global insurance and asset management company that provides a wide range of financial products and services. The company emphasizes the importance of teamwork, honesty, and genuine interactions, fostering a culture of collaboration among employees. Allianz is dedicated to delivering high-quality assurance services and engaging with customers through open discussions and valuable insights from industry experts.

📋 Description

• Drive workforce management strategy and operational efficiency across high-volume Global Travel Operations call center teams • Lead a small team while partnering across functions and using data-driven insights to optimize staffing, improve associate satisfaction, and deliver measurable business outcomes • Standardize data collection, reporting, and analysis across WFM functions • Build and maintain dashboards for service level, occupancy, adherence, shrinkage, and attrition metrics • Analyze workforce trends to support capacity planning and hiring recommendations • Monitor industry trends and emerging technologies to inform WFM strategy • Lead initiatives to streamline operations and optimize resource utilization across multiple locations • Identify inefficiencies and implement solutions to improve workforce flexibility and operational performance • Develop and manage project plans and budgets supporting operational efficiency goals • Conduct post-implementation reviews to measure effectiveness and ROI • Lead cross-functional teams to deliver strategic initiatives on time and within scope • Partner with Operations, IT, HR, and vendors to implement and support key initiatives • Serve as the primary contact for project communications and stakeholder management • Champion workforce technology solutions, including flexible scheduling and rostering tools • Lead and develop a small team in a collaborative, high-performance environment • Serve as the WFM subject matter expert and advisor to operations leadership • Develop and deliver training on capacity planning, schedule optimization, and shrinkage management • Translate complex WFM data into clear, actionable insights • Create guides, playbooks, and standard operation procedures for recurring WFM processes

🎯 Requirements

• 5+ years of WFM experience in a high-volume call center environment • 5+ years driving process improvement or operational efficiency initiatives • Experience with WFM platforms such as NICE, Verint, Aspect, Genesys, or similar • Proficiency in Excel and Power BI data analysis tools • Proven ability to lead cross-functional teams and manage project plans and budgets • Demonstrated ability to automate workflows and streamline reporting processes • Experience leading technology implementation projects • Experience managing a small team • Fluent English • Candidates must currently reside in select U.S. states where Allianz is authorized to hire • Must be legally eligible to work in the US • Current or future sponsorship is not available • Preferred: Bachelor's degree in Business Administration, Operations Management, Analytics, or related field • Preferred: Project Management Certification (e.g., PMP) • Preferred: Process automation tools (Power Automate, Python, or RPA) • Preferred: Employee engagement or scheduling flexibility platforms • Preferred: Change management methodologies • Preferred: Managing resources across multiple locations

🏖️ Benefits

• Performance-based bonuses • Merit increases • Other performance-based incentives • Professional development courses and targeted development programs • International mobility and career progression opportunities • Work Well health and wellbeing programs • Flexible work-life balance planning and arrangements • Health insurance • Dental insurance • Vision insurance • Retirement savings plans • Paid time off • Other employee programs