AVP, Patient Contact Center Operations

Job not on LinkedIn

🔥 12 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $75 - $120 / hour

⏰ Full Time

🔴 Lead

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Assist with the development and management of central services • Work with Practices, Physicians, Executive leaders, and System partners on improvement strategies • Provide leadership, guidance, and direction to achieve organizational outcomes • Assist with centralized implementations, tracking, and reporting • Implement strategy and support constructive stakeholder relationships through communication and diplomacy • Provide programmatic support to the Medical Group for strategic system program development and daily contact center management • Collect and analyze data, solve problems, resolve conflicts, manage relationships, and evaluate and improve processes • Recommend knowledge-based solutions and courses of action to promote quality improvement • Integrate and coordinate operations and resource management across multiple locations • Organize and manage human and physical resources to optimize performance and efficiency • Communicate effectively with teams and stakeholders to promote transparency, trust, and reliability • Supervise daily operations of multiple practices through on-site practice managers • Assess, plan, coordinate, and evaluate clinical and operational functions to ensure high-quality, cost-effective care

🎯 Requirements

• Bachelor's Degree required • Minimum of 10 years of effective/operation group practice management experience • Experience working with an integrated delivery system is highly desirable • MBA/MHA or relevant graduate degree preferred • Knowledge of financial management, telephony management and reporting, customer relationship management, human resource management, governance and organizational dynamics, planning and marketing, information management, risk management, and business and clinical operations • Ability to work under pressure and meet deadlines • Ability to lift and move reports and notebooks weighing up to 10 pounds • Ability to use computers, a 10-key calculator, and telephone

🏖️ Benefits

• Comprehensive Total Rewards benefits and well-being programs • Competitive compensation • Generous retirement offerings • Career development programs • Premium pay such as shift and on-call pay • Incentive pay for select positions • Opportunity for annual performance-based increases • Paid Time Off programs • Medical, dental, vision, life, and short- and long-term disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance and paid parental leave • Defined contribution retirement plans with employer match • Other financial wellness programs • Educational Assistance Program