PACT Representative I

Job not on LinkedIn

🔥 12 hours ago

🏈 Alabama, Colorado, +10 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $21 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Link the patient experience between PACT and practice sites using facility/provider information and established procedures • Assist inbound callers using available resources and critical-thinking skills • Make outbound calls when required or follow-up is necessary • Recognize complex problems and escalate them for resolution • Perform basic technical troubleshooting for online applications, systems, and access • Schedule patient appointments and coordinate cancellations, reschedules, and schedule additions • Obtain demographic and insurance information and verify insurance coverage • Apply knowledge of government and third-party payer requirements to ensure accurate patient and insurance information • Complete essential forms and verify and update medical records • Identify emergent calls and immediately transfer them to a Registered Nurse for triage • Route patients for triage, scheduling, rescheduling, and cancellations • Submit medication refill requests for evaluation and page providers and facilities as appropriate • Provide customer service according to departmental standards • Ask clarifying questions, present options or solutions, and escalate situations as needed • Support organizational marketing efforts by providing information and referrals • Maintain records and conduct regular reporting and updates of provider and marketing databases • Maintain knowledge and efficient use of departmental information systems • Perform additional duties based on department needs

🎯 Requirements

• High School Graduate • Typically requires 0–1 year of experience in a call center, healthcare, or other applicable customer service-related area • Knowledge of customer service and ability to work with a variety of patients and patient situations • Ability to follow workflows in a structured environment • Basic knowledge of medical terminology helpful but not required • Basic understanding of computers and desktop software packages • Ability to work in a fast-paced environment and handle varied customer/patient needs • Basic multitasking, problem-solving, organization, and prioritization skills • Ability to use/manage a multiple-line telephone system • Demonstrated analysis, logical thinking, accuracy, and attention to detail • Strong verbal communication skills and ability to interact with a diverse customer population • Ability to provide excellent customer service and follow up • Ability to communicate while researching and documenting interactions on multiple systems • Ability to actively listen, determine customer needs, and resolve customer issues • Ability to work varying hours based on departmental business needs • Must live in Alabama, Colorado, Florida, Georgia, Idaho, Kansas, Kentucky, Maine, Michigan, North Carolina, South Carolina, Virginia, or Vermont • No licensure, registration, or certification required

🏖️ Benefits

• Comprehensive Total Rewards benefits and well-being programs • Competitive compensation • Premium pay such as shift and on-call pay • Incentive pay for select positions • Opportunity for annual performance-based increases • Paid Time Off programs • Medical, dental, vision, life, and short- and long-term disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance and paid parental leave • Defined contribution retirement plans with employer match • Financial wellness programs • Educational Assistance Program