Document Management and Archiving Support Analyst

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🔥 0 minutes ago

⚜️ Louisiana, North Carolina, +3 more states – Remote

⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $58.1k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Highmark Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1852

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 $5M Grant on 2021-05

Insurance • Consulting • Logistics

Highmark Health is a healthcare company committed to reinventing the healthcare system and improving its services for everyone. The organization offers a broad range of career opportunities across various fields such as clinical care, technology, finance, and marketing. Highmark Health emphasizes diversity, equity, and inclusion in its workforce, creating a supportive environment for employees from all backgrounds. The company has been recognized for its commitment to disability inclusion, diversity, and military-friendly employment. As an independent licensee of the Blue Cross Blue Shield Association, Highmark Health strives to create remarkable healthcare experiences for its customers and employees alike.

📋 Description

• Provide operational support, maintenance, enhancement, and troubleshooting for enterprise content management and information governance applications • Support document imaging, records management, workflow automation, patient safety reporting, and healthcare integration platforms • Monitor and resolve technical issues • Support system upgrades and implementations • Participate in testing and validation activities • Maintain technical documentation • Support integrations and data workflows • Contribute to continuous improvement initiatives • Assist with enterprise application archiving and information lifecycle management • Migrate and retain documents and records from legacy applications into Sovera • Perform data validation and document and metadata mapping • Ensure compliance with retention requirements for application decommissioning and preservation of critical information • Assist with capturing capability needs and driving quality business solutions • Assist with business vision, requirements, client personalization, and user interface design deliverables • Collaborate on technology development projects across the technology delivery lifecycle • Support requirements testing, including test plans, scenarios, documentation, and defect management • Analyze test results and connect findings to customer impacts • Ensure compliance with required standards and obtain necessary approvals • Communicate with team members, customers, partners, and management • Assist with or conduct requirement walkthroughs and sprint reviews • Report project status and enable vendor solutions • Provide accurate and concise documentation • Perform other duties as assigned

🎯 Requirements

• U.S. citizenship required due to contractual/access requirements • Bachelor’s degree in Business Administration, Business Management, Information Systems, or related field, or relevant experience and/or education in lieu of a bachelor’s degree • Required background in Information Systems or Technology • Basic analytical skills • Basic problem-solving skills • Basic communication skills • Technical troubleshooting and problem-solving • Analytical and critical thinking skills • Written and verbal communication skills • Documentation and process management • Data analysis and reporting • Customer service and user support • Team collaboration and relationship building • Testing and quality assurance fundamentals • Ability to comply with HIPAA, data security guidelines, the Code of Business Conduct, applicable laws, regulations, company policies, and training requirements • Ability to travel 25%–50%

🏖️ Benefits

• Base pay range of $58,100.00–$90,000.00 per year • Remote/work-at-home arrangement • Opportunities to develop technical expertise, business knowledge, and operational experience • Travel requirement of 25%–50%