L2 Technical Support Engineer – TestRail

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Sembi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

☁️ SaaS

🔐 Security

🤝 B2B

SaaS • Security • B2B

Sembi is a B2B SaaS provider delivering a unified portfolio of software quality and security tools. It offers test management, automation, reporting, and AI-driven test optimization (TestRail, Xray, Testmo, Ranorex, Xporter, DesignWise) alongside application security and code-analysis solutions (PreEmptive, Kiuwan). Sembi focuses on ease of use, scalability, and enterprise-grade support to help development and QA teams improve quality, strengthen security, and accelerate product delivery.

📋 Description

• Help customers troubleshoot issues via email, phone, and desktop sharing • Answer product-related and technical customer queries • Guide new customers through product evaluation and answer technical questions • Support Enterprise customers remotely with installing, updating, and maintaining TestRail • Work on business and self-oriented initiatives year over year • Liaise with Product and Development teams to resolve high-priority bugs and deploy feature requests timely • Assist L1 engineers with ongoing investigations • Represent Quality in Support during customer interactions

🎯 Requirements

• At least 2 years in L2 technical support or similar roles • Degree in Computer Sciences or related field • Excellent English writing and communication skills • Broad technical curiosity and proven technical understanding • Experience with Windows and Linux servers • Experience with at least one major scripting or programming language • Good understanding of networking and web technologies • Capacity to understand work metrics and manage own work to achieve targets • Database management knowledge is a plus • Testing process knowledge is desirable • SQL knowledge is welcome • Knowledge of the software testing and development process is a plus • Extremely self-motivated, driven, and customer-oriented