Senior Tech Support Engineer

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Remotely troubleshoot and resolve issues with Synapse products • Assess and clear monitor alarms • Provide timely responses to customers • Troubleshoot third-party hardware, software, and network issues sold or supported by FUJIFILM • Collaborate with peers and Lead Team members on complex technical issues and innovative solutions • Document troubleshooting activities and follow the TAC escalation process • Promote well-documented cases for product Knowledge Base articles • Maintain expert working knowledge of medical imaging products and related technologies • Answer and facilitate incoming customer calls and document interactions in case records • Work cross-functionally with other Synapse teams and products • Monitor TAC phone system wall boards and maintain proper statuses • Meet customer survey, documentation, case, project, training, workload, and backlog expectations • Participate in after-hours, overtime, holiday, and on-call coverage • Travel occasionally, including short-notice overnight travel, to work on customer systems • Comply with company quality, regulatory, U.S. FDA, ISO 13485, and applicable legal requirements

🎯 Requirements

• Bachelor’s Degree, trade school certification (industry related), or equivalent industry experience • One or more industry-specific technical certifications; Microsoft, VMware, and Cisco certifications preferred • Knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+ • Knowledge of networking, SQL Server, and/or Oracle • Superior communication and interpersonal skills • Excellent phone manner • Ability to achieve results and meet goals in a fast-paced team environment • Ability to make independent decisions based on technology data and product knowledge • Excellent organizational and multi-tasking skills • Knowledge of Linux architecture • Experience using PostgreSQL • Fujifilm Synapse Administration experience preferred • Knowledge of Synapse application front end preferred • Knowledge of Synapse workflows and implementations preferred • Experience with HL7 and DICOM preferred • Working knowledge of VMware and storage solutions preferred • Security+ certification or higher preferred • Experience managing RHEL6, RHEL7, or downstream distributions preferred • Experience with Bash or Python shell scripting preferred • Ability to sit up to 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Ability to travel occasionally, up to 10% • Within two years of starting, maintain Security+ certification or higher and qualify as a TAC SME in two disciplines • Maintain case workload within 10% of peer median and case backlog at or below 25 cases unless management approves otherwise • Willingness to work outside normal business hours, overtime, weekends, holidays, and an on-call rotation • Willingness to comply with facility vendor credentialing and applicable vaccine/testing/face-covering requirements when required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • 401k • Paid Time Off • Flexible environment • Equal opportunities in compensation, benefits, and training