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Enrollment and Billing Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Alaska, +46 more states – Remote

infoinfo

💵 $19 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

Where this job comes from

Posted on Highmark Health's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Highmark Health

Highmark Health

10,000+ employees

Founded 1852

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 $5M Grant on 2021-05

Insurance • Consulting • Logistics

Highmark Health is a healthcare company committed to reinventing the healthcare system and improving its services for everyone. The organization offers a broad range of career opportunities across various fields such as clinical care, technology, finance, and marketing. Highmark Health emphasizes diversity, equity, and inclusion in its workforce, creating a supportive environment for employees from all backgrounds. The company has been recognized for its commitment to disability inclusion, diversity, and military-friendly employment. As an independent licensee of the Blue Cross Blue Shield Association, Highmark Health strives to create remarkable healthcare experiences for its customers and employees alike.

📋 Description

• Perform enrollment and billing activities for members, clients, and the membership, enrollment & billing department • Verify enrollment status and make changes to records • Address enrollment questions and concerns • Resolve membership and billing issues • Access and update enrollment and billing databases • Communicate with internal and external contacts to resolve discrepancies and provide accurate responses to written, telephone, and online inquiries • Process and maintain membership data • Manage multiple production-oriented tasks and responsibilities • Perform billing, accounts receivable, and reconciliation activities • Create and distribute membership/billing materials and communications • Meet service levels, metrics, and/or performance guarantees • Conduct research to resolve issues • Perform other duties as assigned

🎯 Requirements

• Must be a US Citizen • High school diploma / GED • 3 years of related, progressive experience • Experience using Microsoft Office Applications • Experience in Billing/Enrollment and/or Customer Service • Strong financial aptitude • Solid customer service/phone skills • Attention to detail • Organizational skills • 10-key data entry with both quality and speed • Basic accounting knowledge and ability to reconcile enrollment and/or payment information • Proven ability to analyze and resolve problems • Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards • Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally • Ability to take direction and navigate through multiple systems simultaneously • Ability to maintain composure under stressful and fast-paced conditions • Associates Degree in Business or a related field OR Bachelor’s Degree in Business or a related field preferred • Prior finance, healthcare industry, or Enrollment and Billing experience preferred

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