Workplace Solutions Engineer

Job not on LinkedIn

🕒 September 18

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kadence

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Productivity

🏠 Real Estate

💰 $10M Seed Round on 2022-12

Productivity • Real Estate

Kadence is a software development company that aims to enhance the way we work by creating a digital operating system for modern workplaces. They focus on improving productivity through technology solutions that optimize coordination of people, time, and space. Specialties include desk and room booking, occupancy data, space optimization, and facilities management, all designed to support hybrid working and enhance the overall workplace experience.

📋 Description

• Own technical implementation across complex enterprise deployments • Design and deliver rollouts involving SSO, SCIM provisioning, calendar integrations, Intune/MDM, public-IP configuration, Zscaler/proxy/VPN exceptions, HRIS syncs, and workplace hardware • Configure Kadence for workplace operating models, roles, workflows, floor plans, phased rollouts, and global deployments • Lead launch planning and go-live orchestration, including dependencies, cutover plans, pilots, communications, and deployment sequencing • Design and deliver customer enablement for administrators, managers, operators, end users, site managers, champions, and ambassadors • Create training assets including one-pagers, videos, admin guides, dashboards, and communications templates • Advise customers on workplace operations, adoption strategy, privacy settings, booking models, and rollout planning • Own post-launch optimization, new-feature enablement, and additional site rollouts • Lead technical narratives through architecture, security, legal, procurement, compliance, and data-residency reviews • Compile customer feedback, file high-priority bug reports, and collaborate with Product and Engineering on improvements • Document technical playbooks, launch templates, integration guides, network requirements, rollout templates, and training decks • Partner with CX leadership to improve onboarding and implementation methodology • Work with CSMs, Support, sales, product, engineering, and the CTO; report to the VP of Customer Success

🎯 Requirements

• 5+ years in a technical customer-facing role such as solutions engineering, sales engineering, technical account management, implementation architecture, or enterprise IT delivery • Experience ideally in SaaS serving mid-market and enterprise customers • Ability to configure SSO in Entra ID or Okta • Ability to explain OIDC and SAML to security teams • Experience troubleshooting SCIM provisioning failures • Experience with calendar integrations, proxy/Zscaler exceptions, MDM/Intune rollouts, and network/IP architecture • Experience owning go-live plans, dependency chains, communications sequences, pilot cohorts, and cutover risk • Ability to design curricula, build training assets, and deliver live training to IT admins, workplace leaders, and end users • Ability to work with enterprise IT and security stakeholders, including CISOs, network architects, and workplace directors • Knowledge of workplace, real estate, or IWMS-adjacent domains, or deep curiosity about them • Ability to manage 8–15 concurrent enterprise deployments • Strong ability to communicate technical concepts to non-technical stakeholders • Ability to create templates, playbooks, and product feature requests from recurring problems • Ability to collaborate with CSMs, sales, product, engineering, and the CTO • Nice-to-have: experience with Envoy, Robin, OfficeSpace, iOFFICE/Eptura, Condeco, Archibus, FM Systems, or SwipedOn • Nice-to-have: familiarity with Archilogic, AutoCAD, or CAD/DWG-sourced floor plans • Nice-to-have: hardware deployment experience with Neat, Poly, Logitech, iPad kiosks, or occupancy sensors • Nice-to-have: SQL, basic Python, or PowerShell skills • Nice-to-have: experience deploying to CMMC, FedRAMP-adjacent, or heavily regulated customers • Nice-to-have: experience building customer training programs, certification tracks, or workplace-champion/ambassador networks

🏖️ Benefits

• Meaningful equity stock options • Health insurance • 401(k) • Ability to travel to a hub office for collaboration, training, and events occasionally • Real influence on the product, the playbook, and the shape of the CX organization as the company scales

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