Client Success Manager

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Serve as the day-to-day relationship owner and primary point of contact for an assigned portfolio of small- to mid-tier pharmaceutical manufacturer accounts and programs • Build and maintain relationships with client stakeholders across Commercial, Market Access, and Operations • Support quarterly business reviews, client touchpoints, meetings, and industry conferences • Escalate executive-level relationship needs, risks, and growth opportunities to the SVP, Client Success • Support execution of the HUB client portfolio strategy and roadmap • Partner with Operations, Technology/Product, and Compliance to align HUB services delivery with program requirements • Represent manufacturer needs internally and ensure delivery against operational commitments • Support budgeting, forecasting, contract renewals, expansion SOW documentation, and annual account planning • Monitor program SLAs, KPIs, delivery deadlines, patient journey gaps, and performance dashboards • Use HUB data and reporting to track performance, flag barriers, and support optimization efforts • Support audits, corrective action planning, client implementations, new launches, special projects, and enhancements • Present program performance updates to internal leadership • Identify account expansion opportunities and partner with Sales and Account leadership on launches, transitions, and conversions • Perform other related duties as assigned

🎯 Requirements

• Bachelor's degree required • 5+ years of pharmaceutical/biotech industry experience, ideally within HUB services, patient services, market access, or specialty channel strategy • Working knowledge of the U.S. access and reimbursement landscape, including Commercial, Medicare Part B/D, Medicaid, Specialty Pharmacy, and Patient Assistance Program design • Experience supporting client relationships or account management functions • Experience with CRM platforms preferred • Experience with Business Intelligence software a plus • Strong analytical and problem-solving skills • Excellent written, verbal, and presentation communication skills • Customer-service orientation with a proactive, solutions-focused mindset • Ability to manage multiple priorities in a fast-paced environment • Detail-oriented with strong organizational skills • Ability to work as an effective and collaborative team member across all levels of the organization • Must be flexible on schedule and hours • Overnight business travel required up to 15% of the time • Ability to remain seated in a stationary position for prolonged periods • Good manual dexterity required to use common office equipment • Ability to occasionally exert about 20 lbs. of force

🏖️ Benefits

• Up to 15% travel may be required for client visits, industry conferences, and internal meetings • CareMetx considers equivalent combinations of experience and education for most jobs • Equal employment opportunity employer