Senior Engineer I, IT Systems

🕒 July 3

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Manage day-to-day operations of CareMetx internal systems, including phones, network, fax, SaaS, software, audits, and automation • Provide elevated support and guidance for internal systems • Mentor and guide the Service Desk team and less experienced engineers • Manage vendor contracts and create reports for End-User Services • Develop process-improvement recommendations and cross-train with other System Engineers • Lead small IT projects and present projects or initiatives to Senior Leadership • Design, implement, and troubleshoot call center telephony systems • Deploy, administer, and support SaaS, Office 365, identity, MDM, security, and ServiceNow tools • Troubleshoot and optimize endpoint security, DLP, HIPS, and related security tools • Provide on-call and after-hours infrastructure support as needed • Develop automated and documented operational processes and procedures • Manage software and patch deployment configurations and ensure patching compliance • Develop design and operational documentation for supported applications • Support application and utility developers with operating-environment integrations • Collaborate with management, engineering, and internal customers • Manage backup and recovery for IT infrastructure • Maintain system documentation and troubleshoot issues with Tier 1/2 Service Desk • Provide PowerShell-based administration, troubleshooting, and automation • Contribute engineering input to the long-term infrastructure roadmap • Assist with monthly Windows Update deployments to servers and workstations • Maintain regular and reliable attendance and perform other assigned duties

🎯 Requirements

• 6+ years’ experience working within an IT Helpdesk • 6+ years in IT Engineering and support roles • 6+ years’ experience with call center telephony systems • Solid experience managing and designing Microsoft Office 365 • Knowledge and experience working in hybrid virtualized and cloud-platform environments • Experience automating administrative tasks using PowerShell and Workato • Experience assisting with monthly Windows Update deployment to servers and workstations • Advanced technical writing skills for IT systems and standard operating procedures • Experience with HIPAA requirements • Ability to interface with end users through senior management • Knowledge of Azure Active Directory, MS InTune/MDM, Single Sign On/MFA, and identity management • Experience deploying and administering SaaS-based cloud applications • Experience deploying and administering Exchange, Teams, and SharePoint • Experience using and administering MS InTune and other MDM technologies • Experience with ServiceNow support-tool design and feature implementation • Experience troubleshooting and optimizing Endpoint Security, DLP, HIPS, and related security tools • Knowledge of PowerShell and various monitoring/troubleshooting tools • Ability to manage large and complex projects and multiple simultaneous projects • Ability to work independently and collaboratively in a fast-paced, cross-functional environment • Excellent communication and interpersonal skills • Flexibility regarding schedule and hours • Extensive travel required (60% travel) • Must occasionally lift and/or move up to 10 pounds • Equivalent combinations of experience and education are considered

🏖️ Benefits

• Equivalent combinations of experience and education are considered • Reasonable accommodations for individuals with disabilities • Equal employment opportunity