Senior Manager, Patient Services

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Deliver all contracted services for assigned Patient Services programs • Provide operational oversight, administration, and management of one or more programs • Lead operational managers and associates by establishing goals, setting direction, and developing managers • Ensure programs meet client service levels, compliance standards, and operational efficiency targets • Serve as primary liaison between CareMetx and clients for program operations • Lead client operational meetings, answer questions, interpret needs, and develop action plans • Monitor and improve program processes, services, systems, and analysis • Provide proactive client updates, address concerns, explore opportunities, and advocate internally • Manage staffing needs, recruitment coordination, cross-functional activities, team performance, productivity, quality, and compliance • Conduct performance reviews, talent reviews, training, mentoring, coaching, and career development discussions • Manage pending work and bottlenecks by shifting resources • Partner with Human Resources on associate relations issues • Translate organizational strategies into team goals and lead training sessions • Coordinate monthly budgets and expenses, follow up on invoices, and support budget development • Apply financial indicators including operating income, revenue, ROCC, and Flash to measure program performance • Explain and track quality, manage quality trending, monitor compliance, support audits, and implement corrective actions • Support company initiatives and communicate company policies, plans, and programs • Collaborate with IT, PMO, and New Business Development on projects, service implementations, database updates, and UAT • Travel to client meetings, trainings, or offices as needed • Perform related duties as assigned

🎯 Requirements

• Four-year bachelor's degree program or clinical studies such as nursing, pharmacy, and other clinical roles, or equivalent combinations of experience and education • Minimum five years of progressively related responsibility • At least three years at a supervisory level • General knowledge of reimbursement and patient assistance programs • Knowledge of database elements and functionality • Knowledge of operational policies and processes, particularly distribution processes/interfaces preferred • Client management experience • Strong verbal and written communication skills • Demonstrated presentation skills • Ability to lead and develop others • Ability to collaborate across groups to make decisions and resolve issues • Strong interpersonal and organizational skills • Attention to detail • Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint • Ability to manage multiple tasks along a parallel process • General understanding of healthcare payer research, healthcare policy, and payer landscape preferred • Ability to resolve associate issues effectively and efficiently • Flexible schedule and hours • Some travel may be required

🏖️ Benefits

• Equal employment opportunity employer • Reasonable accommodations for individuals with disabilities • Human-reviewed recruiting and employment decisions; AI tools support but do not replace human judgment