Patient Support Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 7%

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CareTalk Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤝 B2B

Healthcare • B2B

CareTalk Health is a Clinical Process Outsourcing (CPO) company and virtual national medical practice that delivers virtual health solutions to healthcare organizations across the United States. It provides telehealth-focused clinical services and administrative processes that can be Medicare-billed when applicable, supporting Medicare and Medicaid populations. CareTalk operates as a virtual provider partner, enabling remote care delivery and revenue-cycle–eligible services for other healthcare entities.

📋 Description

• Serve as the central coordinator for multiple care teams and connect patients with the appropriate clinician • Keep visits moving smoothly across concurrent schedules • Transfer patients using call-handling tools and provide real-time intake information • Notify RNs when patients are ready, track visit status, and anticipate next steps • Monitor call activity and support timely RN-to-provider handoffs • Escalate scheduling conflicts, clinical concerns, and patient issues • Make outbound calls to confirm appointments, verify identity, and assess visit readiness • Conduct pre-visit intake covering demographics, consent, and pre-screening questions • Perform audio and video technology checks • Answer inbound questions about visits, scheduling, and technical navigation • Document outreach, intake, call routing, and handoff activities in designated systems • Provide real-time updates to the clinical team • Answer patient questions or redirect concerns to appropriate resources • Route patients according to clinical workflow • Troubleshoot minor audio and video issues and escalate as needed • Coordinate with patients and care team members via internal chat or phone

🎯 Requirements

• Experience in a healthcare or customer service setting required • Strong digital fluency and comfort navigating multiple platforms including Zoom, Teams, and EHR/CRM tools • Excellent interpersonal and communication skills • Ability to multitask, prioritize, and remain calm in a fast-paced virtual environment • Windows or Apple (macOS) computer only; no Chromebooks, Linux machines, or smartphones • At least Windows 10 or macOS 14 Sonoma • Intel Core i5 or AMD equivalent processor on Windows, or Apple Silicon on Macs • 16 GB RAM • Wired headphones required; no built-in microphones • Internet speed of at least 100 Mbps download and 50 Mbps upload • Ethernet cable connecting the computer directly to the router • Google Chrome with Amazon Workspaces • Webcam required for video calls • Reliable internet connectivity and a secure, private workspace • Experience in telehealth, medical office, or remote care delivery preferred • Familiarity with HIPAA and patient privacy regulations preferred • Bilingual English and Spanish, or another language, is a plus

🏖️ Benefits

• Fully remote work from a home office • Monday-Friday 9-6pm EST schedule • Equal opportunity and inclusive work environment

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