Intake Specialist

Job not on LinkedIn

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carolina Center for ABA & Autism Treatment

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🏥 Healthcare

⚕️ Healthcare Insurance

📚 Education

💰 Private Equity Round on 2012-12

Healthcare • Healthcare Insurance • Education

Carolina Center for ABA & Autism Treatment is dedicated to improving the lives of children with autism, their families, and their communities. The center provides specialized services using Applied Behavior Analysis (ABA) to teach individuals skills that impact their quality of life, covering areas like communication, daily living, and self-care. They employ Board Certified Behavior Analysts and Registered Behavior Technicians to develop personalized care programs for clients. The center offers programs tailored to the unique needs of each client and their families, emphasizing early intervention and skill development.

📋 Description

• Coordinate scheduling of consultations, tours, and assessments • Communicate with clients, families, caregivers, and referral partners about appointment details, required documentation, and assessment procedures • Provide first-line support for routine scheduling, forms, and logistics questions, directing clinical questions to the BCBA or Clinic Director • Collect, review, and organize intake information, historical records, educational documentation, and consent forms • Enter, upload, and maintain accurate and timely records in the EMR system • Track case progress through intake process stages • Serve as liaison to families referred for a diagnosis, assisting with referral coordination and care navigation • Create, refine, and implement workflow and process enhancements to improve efficiency and throughput • Partner with the Director of Workforce Planning & Client Experience to compile, analyze, and communicate operational and client experience data trends • Contribute to report templates and systemized documentation tools • Ensure compliance with HIPAA and KBH privacy standards in communications and data management • Communicate updates promptly and professionally with clinicians, clients, and caregivers

🎯 Requirements

• High school diploma or equivalent and 3-4 years experience serving as an intake specialist (or equivalent role) with demonstrated success managing client intake operations, required • Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, Operations Management, or related field and 2+ years experience serving as an Intake Specialist (or equivalent role) with demonstrated success managing client intake operations, preferred • Excellent customer service for caregivers and clinicians • Ability to build trust and maintain professionalism throughout the intake process • Ability to analyze data, prioritize tasks, solve problems under pressure, and ensure timely follow-through • Ability to organize and manage multiple, shifting priorities while maintaining attention to detail and process integrity • Clear and professional verbal and written communication with caregivers and clinical staff • Experience in autism or ABA service environments, preferred • Experience using practice management software; CentralReach preferred • Experience with Excel or reporting tools to monitor key metrics • Exposure to continuous improvement work, including reducing process inefficiencies, improving intake throughput, and streamlining processes • Ability to comply with HIPAA and privacy standards

🏖️ Benefits

• Full-Time employment • Remote work arrangement • Equal opportunity and diverse work environment