Data Center Site Activation Manager

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🔥 0 minutes ago

🏈 Alabama, Florida, +2 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $96k - $192k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Lead the transition of Data Center sites from Startup & Commissioning to the National Data Center Field Service Team • Develop and maintain a master site activation checklist with defined site-turnover criteria • Coordinate site-turnover activities, internal meetings, documentation completion, organization, and storage • Provide the Command Center with information required to onboard new Data Center customers and support 24/7/365 customer service readiness • Provide customer-specific information, escalation procedures, and service requirements to the 24/7 customer service team • Partner with Service Managers to identify trained technicians for 24/7 on-call coverage • Confirm technician site access, including badging, customer onboarding, security requirements, and site-specific PPE • Coordinate readiness meetings with local field service leaders to align support capabilities • Validate setup of end-user customer accounts, contacts, and assets in Salesforce and other operating systems • Ensure service managers and support staff understand customer-required communications in master service documents • Track activation milestones, risks, and open issues • Drive continuous improvement of site activation, turnover, and customer onboarding processes

🎯 Requirements

• High school diploma/GED • 5+ years’ experience in service process management, project coordination, national order management, field service management, or project management • Experience supporting data center, mission-critical, construction, commissioning, or technical service environments • Ability to coordinate cross-functional teams and manage multiple projects, priorities, and timelines simultaneously • Knowledge of field service operations, technician dispatch processes, and 24/7 customer support models • Working knowledge of Salesforce, Microsoft Teams, SharePoint, and other service management or collaboration platforms • Experience developing and maintaining process documentation, checklists, standard operating procedures, and workflow tools • Strong organizational skills and exceptional attention to detail and documentation management capabilities • Ability to identify risks, drive issue resolution, and ensure milestone completion in a fast-paced environment • Experience collaborating with field operations, branch leadership, project managers, and customer support organizations • Strong written and verbal communication skills across all organizational levels • Continuous improvement mindset with experience streamlining processes and improving operational efficiency • Understanding of customer site access requirements, safety standards, security protocols, and contractor onboarding processes • Relationship-building skills and bias toward action

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, dental, and vision benefits • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life insurance and accidental death and dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition assistance