District Parts & Service Manager – Level DOE

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🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌾 North Dakota – Remote

💵 $79.7k - $139k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Doosan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1896

⚡ Energy

🏗️ Construction

🏭 Manufacturing

💰 Venture Round on 2023-06

Energy • Construction • Manufacturing

Doosan is a global company that has built a strong reputation over its century of operations, emphasizing the value of its people as its greatest asset. The company operates various sectors including power generation, construction equipment, and energy solutions through its subsidiaries like Doosan Skoda Power, Doosan Enerbility, and Doosan Bobcat. Doosan is committed to innovation and strategic growth, aiming to enhance its contributions to industries while supporting its workforce and community.

📋 Description

• Develop an understanding of the assigned district, including market potential, customer demographics, and competitive awareness • Collaborate with dealerships to ensure quality experiences and high customer satisfaction • Build and maintain relationships throughout dealer organizations • Manage daily activities, plans, goals, and financial resources • Communicate customer and dealer needs to relevant departments • Contribute to annual district strategies and individual dealer plans • Drive district parts sales and effective stocking behaviors to meet AOP targets • Promote parts and service programs at dealerships • Advise dealership staff on service and maintenance practices • Support potential new dealerships in establishing parts/service departments and evaluate capabilities • Assist during dealer termination processes • Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action-plan meetings • Create actionable plans and ensure execution for compliance and continuous improvement • Jointly engage with dealers and dissatisfied customers to resolve complaints and follow up on satisfaction • Provide technical resources during challenging customer-service situations

🎯 Requirements

• Bachelor's degree in a relevant field preferred • Associate's degree or equivalent education combined with extensive relevant experience considered • 2–4 years of experience in parts and service management, operations management, or customer support within relevant industries • Strong verbal and written communication skills • Ability to build and maintain dealer and customer relationships • Understanding of mechanical principles • Equipment troubleshooting skills • Proficiency using performance data to promote accountability and implement operational improvements • Strong organizational skills for balancing travel and remote work tasks • Ability to influence and motivate dealers and colleagues • Experience participating in team meetings and presenting ideas clearly • Positive and constructive approach to challenges • Willingness to travel 50–75% within the assigned district, including occasional air travel • Clean driving record • Valid driver's license

🏖️ Benefits

• Potential annual bonus based on performance • Medical insurance • Dental insurance • Vision insurance • Prescription coverage • 401(k) match • Short-term disability • Long-term disability • Health and flexible spending accounts • Employee assistance program • Life and AD&D insurance • Military and jury duty differential pay • Tuition reimbursement program • Work flex policy • Equipment rental program • Paid volunteer opportunities • Community non-profit donation match • Paid vacation • Paid holidays • Paid sick leave • Bereavement leave • Parental leave