Director, Loss Mitigation Underwriting Operations

🕒 August 21

🇺🇸 United States – Remote

💵 $110k - $135k / year

⏰ Full Time

🔴 Lead

📋 Underwriter

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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Direct daily Loss Mitigation Underwriting Operations to achieve service levels, productivity targets, quality standards, and regulatory timelines • Ensure underwriting decisions comply with company policy, laws and regulations, and investor, agency, and insurer requirements • Oversee quality control, second-level reviews, exception management, and remediation of underwriting defects or recurring process gaps • Provide leadership on complex, escalated, denied, or high-risk underwriting decisions and ensure documentation and approval • Lead, coach, and develop managers, supervisors, and employees • Manage performance through expectations, feedback, development planning, recognition, and corrective action • Lead process improvement, automation, workflow, system enhancement, and operational readiness initiatives • Develop project scope, schedules, resource plans, testing requirements, training, implementation controls, and post-launch reviews • Identify operational, compliance, customer, and technology risks and implement mitigation, escalation, and remediation plans • Partner with Compliance, Legal, Risk, Audit, Technology, Product, Operations, and servicing teams • Develop executive reporting on performance, risks, trends, resource needs, initiative status, and recommended actions • Ensure policies, procedures, training materials, and communications reflect approved changes • Analyze customer, employee, audit, complaint, and industry feedback to identify trends and recommend improvements • Support internal and external audits, investor reviews, regulatory examinations, and remediation activities • Perform other duties and lead projects as assigned

🎯 Requirements

• Bachelor's degree in business, finance, accounting, or a related field preferred; equivalent relevant work experience may be considered • Seven or more years of progressive mortgage servicing experience, including at least five years in Loss Mitigation, default management, or underwriting operations • Five or more years of leadership experience, including responsibility for supervisors, managers, or multi-level operational teams • Three or more years of experience with Loss Mitigation systems, workflow technology, operational reporting, or related implementations • Demonstrated experience managing underwriting quality, regulatory or investor compliance, operational performance, audits, and process improvement initiatives

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other discounts through the employee portal • Customized training programs • Employee referral bonuses • Educational Reimbursement • Carrington Charitable Foundation community contributions