Director of Quality Assurance

Job not on LinkedIn

🔥 0 minutes ago

🦀 Maryland, Pennsylvania, +2 more states – Remote

🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Cart.com

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Cart. com is a comprehensive commerce solutions provider that supports over 6,000 brands worldwide. It offers a range of services including omnichannel fulfillment, logistics, and advanced commerce software. Their solutions are designed for both B2B and B2C companies, focusing on order and inventory management, marketplace management, and customer engagement. Cart. com leverages proprietary technology with features like AI-powered predictive inventory and demand planning, enabling efficient supply chain management. The company serves various industries including consumer brands, B2B companies, and the public sector, offering solutions that streamline order processing, logistics, and marketing services.

📋 Description

• Build, implement, and continuously improve a government-specific Quality Management System (QMS) • Establish quality policies, procedures, governance processes, and documentation standards across government operations • Develop site and program quality plans aligned with customer requirements, contractual obligations, and operational risks • Lead change-control and continuous-improvement initiatives • Develop quality metrics, reporting, and management-review processes • Lead and develop site quality teams across multiple locations • Drive consistent quality execution and empower local teams • Identify recurring issues, drive root-cause resolution, and ensure timely corrective actions • Establish quality controls across receiving, storage, inventory management, fulfillment, shipping, and transportation • Oversee inventory accuracy, product integrity, chain of custody, and customer-owned inventory controls • Investigate operational quality issues, customer complaints, inventory discrepancies, deviations, nonconformances, excursions, and service failures • Oversee CAPA programs and effectiveness verification • Oversee quality requirements for ambient, refrigerated, frozen, and ultra-cold storage environments • Lead temperature mapping, environmental monitoring, equipment qualification, calibration, and requalification activities • Lead internal audits and support customer, government, and external audits, inspections, and certifications • Maintain audit documentation, corrective-action records, and controlled quality-system documentation • Oversee supplier qualification and approved supplier programs • Assess quality impacts of new sites, equipment, technologies, and process changes • Review WMS enhancements and operational changes for validation, compliance, and quality-system impacts • Ensure required training is completed and documented before new processes or systems are implemented • Represent Quality during customer meetings, audits, inspections, and government reviews • Communicate quality performance, risks, investigations, and corrective-action progress to customers and government stakeholders • Translate customer and contractual requirements into sustainable operating procedures and quality controls • Provide executive reporting and strategic planning • Travel up to 50% for site support, audits, investigations, implementations, and customer engagements

🎯 Requirements

• 8+ years of progressively responsible experience in quality assurance, quality systems, regulatory compliance, supplier quality, distribution quality, operational quality, or related disciplines • 3+ years of experience managing personnel or leading a quality function, program, or multi-site quality initiative • Experience designing, implementing, maintaining, and continuously improving Quality Management Systems (QMS), including audits, investigations, CAPA, change control, document control, training, quality metrics, and ISO 9001-aligned quality practices • Experience leading quality programs within warehouse, distribution, logistics, cold-chain, or temperature-controlled operations operating under cGMP-regulated, pharmaceutical, healthcare, government, or similarly rigorous environments • Experience with temperature mapping, equipment qualification, calibration, environmental monitoring, alarm management, and temperature-excursion investigations • Experience supporting supplier quality, operational change control, system validation activities, and quality assessments of process, equipment, or technology changes • Experience presenting quality metrics, audit findings, investigation outcomes, program risks, and corrective-action plans to leadership, customers, auditors, or government stakeholders • Ability to translate customer, contractual, regulatory, and quality requirements into practical operating procedures • Strong executive communication, presentation, stakeholder-management, and problem-solving skills • Bachelor's degree in Quality Management, Supply Chain, Logistics, Engineering, Life Sciences, Business, or a related field, or an equivalent combination of education, certifications, relevant military experience, and directly related practical experience • Ability to obtain and maintain the security clearance required for supported programs • Willingness and ability to travel up to 50% • Must be available to support significant quality incidents and participate in warehouse walkthroughs and site reviews • Applicants must be authorized to satisfy applicable contract-specific citizenship, site-access, suitability, background investigation, and security requirements • Must be a U.S. citizen • Preferred: hands-on cGMP experience; federal logistics or government-contractor experience; validation and qualification experience; ASQ certification; Lean Six Sigma or continuous-improvement certification; Master's degree; active Secret Security Clearance

🏖️ Benefits

• Full-time employment • Travel support associated with required business travel up to 50% • Equal opportunity employer committed to diversity and inclusion • Reasonable accommodation during the application or interview process