Executive Account Manager

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CaseWorthy, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

CaseWorthy, Inc. is a mission-critical case management platform designed to deliver comprehensive care and outcome reporting for social and human services. It provides centralized data management through its CORE platform, enabling organizations to streamline operations, enhance service delivery, and gain 360-degree views of client and program data. CaseWorthy supports a wide range of programs and empowers organizations to transform communities, offering solutions tailored to needs in aging services, behavioral health, veterans services, and more. With a strong focus on data-driven insights and operational efficiency, CaseWorthy aims to empower health and human service organizations to achieve their missions through innovative technology.

📋 Description

• Own the enterprise-level relationship for CaseWorthy's most strategic, highest-value accounts as executive sponsor and primary business relationship owner • Build peer-level relationships with customer C-suite and board-level stakeholders and partner with CaseWorthy's executive team on joint executive sponsorship • Lead complex, multi-year contract negotiations and enterprise commercial structuring • Own renewal and expansion strategy with accountability for retention and ARR growth • Serve as the senior escalation point for customer-impacting issues • Represent the voice of the customer in product roadmap, go-to-market, packaging, and executive decisions • Lead executive business reviews and strategic planning sessions • Coach and develop Account Managers and contribute to account-planning methodology and best practices • Maintain deep knowledge of the CaseWorthy platform, applications, and embedded capabilities • Monitor market, competitive, and regulatory dynamics affecting strategic customers • Perform other duties as assigned

🎯 Requirements

• 8-10+ years of experience in account management, customer success, or sales • Enterprise or strategic-account experience in B2B SaaS serving human services, healthcare, nonprofit, or government customers • Experience building and sustaining C-suite and ideally board-level relationships • Proven experience leading complex, multi-year enterprise contract negotiations • Experience representing customer strategy internally and informing product, go-to-market, or executive decisions • Experience formally coaching or leading Account Managers • Executive-level written and verbal communication skills • Experience preparing board-level or C-level briefing materials • Willingness to travel for on-site executive engagements • Experience in CaseWorthy verticals is preferred • Prior formal enterprise-relationship role is preferred • Bachelor's degree required; MBA or equivalent advanced degree is a plus