Account Director

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Vacatia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

✈️ Travel

🏨 Hospitality

🏪 Marketplace

💰 $20M Series B - Vacatia on 2021-11

Travel • Hospitality • Marketplace

Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.

📋 Description

• Serve as a trusted advisor for a portfolio of owners throughout their ownership journey • Build meaningful, long-term relationships through personalized service and proactive communication • Help new owners activate and begin enjoying their ownership • Re-engage inactive owners through education, vacation planning, and tailored solutions • Recommend personalized vacation experiences based on owners' travel goals and lifestyle • Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs • Advocate for owners by partnering with Sales, Marketing, Product, Operations, Accounting, Owner Care, and other departments • Maintain detailed owner profiles and engagement history in Salesforce • Use customer insights and analytics to improve engagement, satisfaction, and long-term loyalty • Leverage CRM technology and AI-enabled engagement solutions to enhance the owner experience • Contribute to the Owner Success strategy through continuous improvement and innovation • Improve owner satisfaction, retention, vacation utilization, first vacation completion, activation, Owner Health Scores, NPS, referral generation, and lifetime owner value

🎯 Requirements

• Bachelor's degree in Business, Hospitality, Marketing, Communications, Customer Experience, or a related field • 5+ years of experience in Customer Success, Account Management, Hospitality, Vacation Ownership, Owner Services, Client Relations, or Relationship Management • Experience managing a portfolio of clients or customers • Hospitality, travel, resort, or vacation ownership experience strongly preferred • Salesforce or other CRM experience • Experience using customer data and analytics to drive engagement • Ability to build long-term relationships • Ability to create exceptional customer experiences • Excellent communication skills and trusted-advisor approach • Strategic thinking while remaining highly organized • Problem-solving and creative solution-finding skills • Comfort using technology, CRM systems, and AI-enabled tools • Ability to thrive in a collaborative, fast-paced environment • Motivation to help customers succeed

🏖️ Benefits

• Club Vacatia benefits • Exchange opportunities • Ownership programs • Technology, CRM tools, and AI-enabled engagement solutions to enhance the owner experience