Client Relationship Director

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cayuse

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cayuse is a leading provider of research administration software, catering to over 670 top global research organizations. Their connected cloud platform aims to modernize research administration by addressing various administrative challenges, enhancing risk management, resource management, and security in research settings. Cayuse's software solutions are designed to minimize risk, maximize efficiency, and optimize planning for data-driven organizations, serving administrators, researchers, and leadership teams. Their solutions include tools for fund management, ethics and oversight compliance, hazard safety, and training records, making it easy to manage billions in research funds.

📋 Description

• Serve as the primary strategic point of contact for a portfolio of high-value enterprise accounts, building trusted relationships with executive sponsors in Enterprise Research Administration. • Lead high-profile Customer Business Reviews (CBRs), Steering Committees, and multi-year technology roadmap sessions focused on business outcomes and ROI. • Guide enterprise customers through platform and landscape updates, ensuring their corporate strategy maps to Cayuse's product roadmap. • Lead and develop two Strategic Account Managers while maintaining a high-value book of business. • Partner with client business units post-implementation to maximize feature adoption and subscription value. • Advise clients on operational readiness, change management, and governance best practices to sustain high user engagement. • Establish, track, and interpret adoption and engagement metrics to address customer friction points proactively. • Own the strategy for protecting the active client base, mitigating customer health risks, and managing Business-at-Risk accounts. • Coach Strategic Account Managers to identify cross-sell and upsell opportunities and build business cases for license expansion. • Oversee contract lifecycle alignment, secure Net Retention Rate milestones, and provide forecasts to leadership. • Orchestrate Product Management, Delivery Consultants, Customer Success Managers, and Elite Support teams to resolve escalations. • Surface client feedback, telemetry, and capability gaps to Product and Engineering to influence the roadmap. • Partner with Revenue Operations to maintain accurate CRM data, pipeline health, and reporting. • Meet portfolio retention, expansion, adoption, risk management, executive engagement, team leadership, and cross-functional impact measures.

🎯 Requirements

• 7–10+ years of experience in enterprise software sales, customer success, strategic client delivery, or key account management. • 3–5+ years leading direct or cross-functional, highly matrixed enterprise account teams, including coaching and developing account managers. • Proven experience steering Tier 1 SaaS/cloud deployments (e.g., enterprise research administration, ERP, HCM, SCM, or financial suites). • Demonstrated track record of meeting or exceeding retention (GRR/NRR) and expansion targets. • Advanced executive presence, with masterful negotiation, critical thinking, and communication skills and a record of influencing C-suite decisions under pressure. • Understanding of global IT ecosystems, implementation lifecycles, global system integrators (SIs), and enterprise governance models. • Financial data literacy: comfort with SaaS financial metrics, forecasting, data analytics, and performance KPIs. • Experience selling into higher education, healthcare, research organizations, or similarly complex enterprise environments strongly preferred. • Willingness to travel 30–50% for customer on-sites and executive reviews. • Comfortable operating in a fast-moving environment where priorities, opportunities, and resource needs can shift. • Proficiency with CRM platforms (Salesforce preferred) and familiarity with modern sales methodologies (e.g., MEDDPICC, Challenger, GAP Selling). • Bachelor's degree in Business, Information Systems, or a related technical discipline; MBA or equivalent advanced degree highly preferred. • Certifications such as MEDDPICC, Challenger, GAP Selling, PMP, or Workday Deployment Methodologies are a major asset.

🏖️ Benefits

• Competitive Medical Benefits (PPO + HSA available) • Vision, Dental, Short-Term Disability fully covered by Cayuse • Unlimited PTO + Holidays + Flexible Work Schedule • Remote Work Stipend • Equal Paid Parental Leave • 401k with Employer Matching • Quarterly Wellness Reimbursement • Remote Work Environment, supporting the Ultimate Employee Experience