Senior Data Analyst, Customer Analytics – Insurance

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $84.7k - $120k / year

⏰ Full Time

🟠 Senior

📉 Data Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC's client base • Identify client trends, adoption opportunities, reporting gaps, and business risks • Translate findings into clear recommendations supporting retention, growth, and stronger client outcomes • Develop insights connecting analytics outputs to product adoption, expansion opportunity, operational efficiency, and client satisfaction • Design, build, and maintain BI dashboards and reports tracking customer health metrics, adoption, churn risk, and engagement • Own core dashboards and repeatable analytics and reporting deliverables • Contribute measurable improvements in reporting efficiency, client insight quality, and adoption analytics • Partner cross-functionally with Client Success leadership, Product, Sales, and Operations • Apply regression, clustering, and predictive modeling to forecast customer behavior • Monitor data governance and quality • Translate complex findings into clear narratives for stakeholders • Improve processes and automate analytics workflows

🎯 Requirements

• 5+ years in analytics, BI, or data analyst roles (ideally supporting Customer Success or customer-facing functions) • Advanced SQL skills • Proficiency in Tableau, Power BI, Looker, or similar BI tools • Statistical analysis foundation (regression, ANOVA, cluster analysis, factor analysis) • Python or R for data analysis and automation • Exceptional communication skills • Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related field • Insurance or insurtech industry experience • Modern data stack tools (dbt, BigQuery, Snowflake) • Predictive/prescriptive analytics and AI/ML-assisted analysis exposure • Experience building customer health scores, churn models, or adoption analytics • CRM platform familiarity (e.g., Salesforce) • AI literacy including prompt engineering and understanding of agentic AI frameworks • Intellectual curiosity, ownership mentality, collaboration, adaptability, business acumen • Judgment, communication, and stakeholder translation skills (per Gartner's "questionneer" concept)

🏖️ Benefits

• 401K Match • Paid time off • Annual Incentive Plan Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups