Customer Service Call Center

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CCS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 $33M Venture Round - CCS Medical on 2004-07

CCS is a company for which no descriptive text was provided. Additional details are required to create an accurate short description and to determine relevant industries. Please provide company information such as products, services, customers, or sector.

📋 Description

• Obtain and process authorizations for reorders • Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation • Ensure patients have required medical documentation for billing of assigned services • Maximize the patient base through retention efforts and cross-selling via phone • Handle inbound and outbound calls from patients, physicians, and referral sources • Troubleshoot new and existing patient concerns and add services • Verify and explain insurance coverage to patients • Audit supply configurations against supporting documentation, formulary requirements, and manufacturer capabilities • Maintain understanding of medical documentation, insurance requirements, and company procedures • Maintain confidentiality when accessing sensitive information • Maintain regular, predictable, consistent attendance and flexibility to meet department needs

🎯 Requirements

• Minimum high school diploma or GED equivalent • Customer Service Experience Preferred • Proficient computer literacy • Strong keyboarding ability • Ability to key data accurately while maintaining strong listening skills • Strong attention to detail, multitasking, communication, and organizational skills • Exceptional phone and email etiquette • Evening and weekend availability may be required • Ability to maintain confidentiality when handling sensitive information

🏖️ Benefits

• Competitive Salary • Bonus/Incentive Opportunities/commission (if applicable) • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (vacation and holidays) • Ongoing training and professional development • Remote or hybrid work options • Wellness programs and mental health support