Field Service Technician

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Cash Depot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

💳 Fintech

🤝 B2B

🔧 Hardware

Fintech • B2B • Hardware

Cash Depot is a service provider that supplies and manages in-store cash solutions for retail partners, including ATM placement, rental, and processing, a cash-management system marketed as "Bank in a Box," and ancillary revenue-generating equipment such as air/vac tire inflation and vacuum machines. The company offers in-house transaction processing, 24/7 monitoring, field service with trained technicians, and an online store for hardware and accessories, focusing on helping retailers reduce cash-handling costs and increase non-card revenue. Cash Depot is headquartered in Green Bay, WI and serves merchants with B2B-focused cash and payment technology services.

📋 Description

• Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products • Perform scheduled and requested cash replenishment and coin removal • Partner with the territory dispatcher to execute dispatch requests • Complete tasks assigned by supervisors or Cash Depot staff • Communicate inventory and support requests accurately and promptly • Complete administrative paperwork accurately and promptly • Maintain efficiency, safety, first-time-fix-rate, and other department metrics • Assist other technicians and provide ride-along training as needed • Follow all security procedures and policies • Maintain professional personal and vehicle image and required inventory standards • Attend training and maintain technical competencies for ATMs and Air Products • Identify and recommend efficiency improvements • Work independently with minimal supervision on a flexible schedule including on-call duty • Operate a service vehicle and work at customer locations, estimated at 50% of the shift • Use lifting equipment, hand tools, an iPad, and a cell phone

🎯 Requirements

• High School Degree / GED • Valid driver’s license, clean driving record, and ability to be insured through the Company’s risk insurer • Ability to drive a vehicle over 50% of the shift • Ability to work safely when lifting and performing position-related tasks • Experience in troubleshooting or electromechanical work • Ability to follow the Field Service Handbook expectations • Excellent written and verbal communication skills • Ability to be organized, detailed, multitask, think critically, and solve problems • Accuracy, thoroughness, and adaptability to workplace or duty changes • Ability to lift and handle equipment and materials, including items up to 310 lbs. with lifting equipment and ATMs weighing 280–875 lbs. with lifting equipment • Ability to work nights, weekends, holidays, and on-call duty • Ability to speak, hear, write, and/or type for customer communications and reports • Normal near, distance, color, peripheral, and depth vision and normal sense of sound

🏖️ Benefits

• Generous Profit-Sharing Bonus • Competitive Medical, Dental & Vision coverage • Company-paid Life Insurance & Short-Term Disability • Paid Holidays and PTO • Medical Deductible Reimbursement & Wellness Benefit Programs • 401(k) with Company Match • Flexible work schedule • Training in Wisconsin • Reasonable accommodations for individuals with disabilities